Jammie Merrills
Rome,GA
Summary
Empathetic professional with experience in patient care and support. Proven ability to collaborate with healthcare teams, ensuring individualized care plans and promptly addressing patient concerns to enhance overall safety and well-being.
Overview
6
6
years of professional experience
Work History
Health Care Assistant
Create Dinning
Rome, GA
10.2025 - Current
- Assisted with daily living activities, ensuring comfort and safety for residents.
- Collaborated with healthcare team to develop personalized care plans.
- Conducted regular assessments of patient needs, facilitating timely adjustments in care plans.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
Direct Support Professional
RHA Health Care
Rome, GA
07.2022 - 06.2024
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Developed personalized care plans in collaboration with multidisciplinary teams to address client needs effectively.
- Monitored and documented clients' progress, ensuring adherence to treatment goals and timely interventions.
- Implemented behavioral strategies to manage challenging behaviors, fostering a supportive environment for clients.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Medical Call Center Representative
Sunrise Health Care
Rome, GA
01.2020 - 02.2021
- Managed high-volume inbound calls to assist patients with appointment scheduling and inquiries.
- Provided accurate information regarding insurance coverage and benefits to enhance patient understanding.
- Documented patient interactions in electronic health record systems for efficient tracking and follow-up.
- Collaborated with healthcare providers to resolve patient issues and improve service delivery processes.
Education
High School Diploma -
Coosa Valley Technical College
Rome, GASkills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Empathy and compassionate care
Timeline
Health Care Assistant
Create Dinning
10.2025 - Current
Direct Support Professional
RHA Health Care
07.2022 - 06.2024
Medical Call Center Representative
Sunrise Health Care
01.2020 - 02.2021
High School Diploma -
Coosa Valley Technical College