Jammie Paulson
Abilene,Kansas
Summary
I am an accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. I can recommend the best resources and courses of action to benefit patient needs. I am also a compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. I am a collaborative professional with excellent clinical knowledge and judgment, robust documentation, and problem-solving abilities. My strong work ethic ensures that I always give my best to every task's am a highly motivated employee who desires to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I am an organized and motivated, eager to utilize time management and organizational skills across diverse settings. I care about continuing education to better improve my skills to enhance abilities to contribute to company growth.
Overview
16
16
years of professional experience
Work History
Case Manager
Central Kansas Mental Health Center
Salina, Kansas
02.2020 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed individualized care plans with input from clients and their families.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Supported family members by providing information on local support groups.
- Compiled reports on cases and submitted them to supervisors as required.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
- Conducted home visits to assess the safety of living environments for clients.
- Participated in professional development activities related to case management best practices.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Collaborated with other service providers to ensure continuity of care for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Maintained up-to-date case records with case activity status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Reviewed treatment plans against individual goals and healthcare standards.
- Transitioned clients to different providers based on progress or needs.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Assisted clients in setting realistic goals and developing action plans.
- Maintained confidentiality and adhered to professional ethics and standards.
- Developed and maintained relationships with community resources and service providers.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Educated clients and their families about their rights and available community resources.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Participated in professional development opportunities to stay current with best practices in case management.
- Identified barriers to client success and developed strategies to overcome them.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Conducted home visits to assess living conditions and support needs.
- Monitored client progress through regular follow-ups and case reviews.
- Facilitated group sessions and workshops for clients on various topics.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Consulted with staff on resolution of complex service issues.
- Assessed and identified service delivery challenges and opportunities within local area.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
Customer Service Representative
Pinnacle Bank
Abilene, Kansas
09.2018 - 12.2019
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained confidentiality of bank records, transactions and customer information.
- Educated customers about different types of banking services available at the branch.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Maintained accurate records of all financial transactions.
- Developed strong relationships with customers to ensure repeat business.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Prepared reports on transaction activity for management review.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Assisted customers with basic technical issues related to digital banking platforms.
- Provided assistance to other tellers during peak business hours as needed.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Responded and assisted customers with account inquiries and updates.
- Welcomed customers and offered pleasant service during entire transaction.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Entered transactions into computer and issued customer receipts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Adhered to financial services security and audit procedures.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
Paraprofessional
McKinley Elementary School
Abilene , Kansas
08.2015 - 09.2018
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Maintained accurate records of student grades and academic progress reports.
- Supervised small groups of students during instruction time.
- Helped implement behavior management strategies for individual students.
- Created and maintained positive relationships with students, parents, and colleagues.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Ensured that all safety regulations were followed in the classroom environment.
- Administered assessments to determine student's academic performance levels.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Developed creative learning activities that engage all types of learners.
- Collaborated with special education staff to develop Individualized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Attended professional development workshops related to job responsibilities.
- Provided guidance to students in the classroom setting.
- Assisted teachers with planning and preparing lessons for students.
- Communicated and collaborated well with educators from various grade levels.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Assisted children at stations during small-group learning periods.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Supported students throughout academic instruction and assignments.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supplied one-on-one attention to each student during group activities.
- Implemented behavior management plans to maintain a positive learning environment.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Facilitated communication between students, teachers, and parents.
- Recorded and maintained accurate student records and progress reports.
- Conducted reading and math interventions under the supervision of a certified teacher.
- Organized student performance and enrichment activities to facilitate learning.
- Offered students personalized educational, behavioral and emotional support.
- Guided students in developing organizational and study skills.
- Graded assignments and tests and documented results into filing systems.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Supported classroom teacher with daily instruction and management of student activities.
- Assisted students with special needs in completing tasks and understanding material.
- Prepared classroom materials and educational resources for daily lessons.
- Monitored student progress and provided feedback to lead teacher.
- Participated in IEP meetings and contributed to the development of educational plans.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Supervised students during non-instructional times, including lunch and recess.
- Assisted with the organization and implementation of classroom projects and events.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Contributed to a safe and inclusive learning environment for all students.
- Attended in-services, workshops and seminars.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Organized and labeled student materials when setting up classrooms.
- Took class attendance and recorded absences.
- Planned and supervised games and other recreational activities for students.
- Assisted in preparing lesson materials and bulletin board displays.
- Observed student performance and recorded academic and attendance.
- Developed detailed inventory of equipment and school supplies.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Distributed pencils, paper, textbooks and workbooks to students.
- Kept track of teaching materials and regularly stocked school supplies.
School Custodian
Rural Center Elementary
Abilene, Kansas
08.2008 - 08.2015
- Followed established health regulations regarding pest control measures in order to keep pests out of the facility.
- Inspected playground equipment regularly for signs of damage or wear and tear.
- Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.
- Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Responded quickly to emergency situations such as fires or spills involving hazardous materials.
- Reported any unsafe conditions found within the facility to appropriate personnel.
- Performed minor repairs such as replacing light bulbs or repairing broken furniture.
- Replenished restroom supplies such as soap, paper towels and toilet tissue.
- Monitored security of entrances to the building to ensure no unauthorized persons enter the premises.
- Performed routine maintenance tasks such as changing air filters or oiling door hinges.
- Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Cleaned windows both inside and outside of the building using appropriate cleaning solutions.
- Assisted with special events at the school by setting up tables, chairs and decorations.
- Assisted with snow removal from sidewalks around the school during winter months.
- Notified supervisor of any maintenance needs identified while performing custodial duties.
- Moved equipment and furniture to thoroughly clean space.
- Checked and stocked inventory throughout facility to meet expected demands.
- Discarded cardboard boxes and trash in compactors and balers.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed safety processes for all manual and electric cleaning equipment.
- Followed company uniform, performance and security policies with every job.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Kept business entrances clean, tidy and professional in appearance.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Monitored building security and safety by locking doors or avoiding hazards.
- Dusted furniture, machines or equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Stripped, sealed and polished floors.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Notified managers of repair needs or additions to building operating systems.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Steam-cleaned or shampooed carpets.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Serviced, cleaned and restocked restrooms.
Education
High School Diploma -
Bennington High School
Bennington, KS05-1997
Some College (No Degree) - Nursing Assistance
Cloud County Community College
Concordia, KSSome College (No Degree) - Medication Aide
Cloud County Community College
Concordia, KSSome College (No Degree) - Criminal Justice
Hutchinson Community College
Hutchinson, KSSome College (No Degree) - Social Work
Fort Hays State University
Hays, KSSkills
- Family Education
- Utilization review
- Health History Documentation
- Needs Assessment
- Regulatory Compliance
- Care Coordination
- Case Management
- Records Management
- Patient support
- Indirect Patient Care
- Conflict Resolution
- Documentation And Reporting
- Case Documentation
- Emotional awareness
- Patient Assessment
- Decision-Making
- Case Needs Assessment
- Case Management Tracking
- Community Outreach
References
References available upon request.
Timeline
Case Manager
Central Kansas Mental Health Center
02.2020 - Current
Customer Service Representative
Pinnacle Bank
09.2018 - 12.2019
Paraprofessional
McKinley Elementary School
08.2015 - 09.2018
School Custodian
Rural Center Elementary
08.2008 - 08.2015
High School Diploma -
Bennington High School
Some College (No Degree) - Nursing Assistance
Cloud County Community College
Some College (No Degree) - Medication Aide
Cloud County Community College
Some College (No Degree) - Criminal Justice
Hutchinson Community College
Some College (No Degree) - Social Work
Fort Hays State University
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