Jammika Dorcelus, BS, MS, CDP
Stoneham,US
Summary
Relationship-focused professional with expertise in member engagement, community outreach, and healthcare operations. Proven ability to build strong stakeholder relationships and coordinate personalized onboarding experiences. Skilled in developing outreach initiatives that enhance engagement and retention, with a strong background in cross-functional collaboration and event coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Engagment Outreach Liaison
Interim HealthCare
Lexington, US
01.2025 - Current
- Cultivated relationships with healthcare professionals and community organizations to enhance service awareness.
- Coordinated outreach initiatives and educational presentations on dementia care, caregiver support, and fall prevention.
- Developed communication materials and social media content to promote programs and elevate community presence.
- Executed ongoing outreach and personalized follow-ups to retain relationships and boost partner engagement.
- Monitored outreach activities, referral trends, and engagement efforts using CRM/database systems.
- Collaborated with internal leadership and clinical teams to align outreach strategies with organizational objectives.
Operations Supervisor & Senior Care Coordinator
Home Instead
Lexington, US
01.2022 - 01.2025
- Coordinated personalized client and caregiver scheduling while maintaining high levels of communication, responsiveness, and service satisfaction.
- Supported onboarding and ongoing relationship management for clients and caregivers, ensuring seamless service coordination.
- Managed high-volume communication across clients, caregivers, and leadership while balancing operational priorities in a fast-paced environment.
- Assisted in resolving scheduling concerns and service issues to support long-term client retention and positive client experiences.
- Maintained accurate documentation and scheduling records within CRM and operational systems.
- Collaborated with leadership teams to improve workflow efficiency and strengthen service coordination processes.
Care Coordinator
Health Quarters
Beverly, US
01.2020 - 12.2023
- Coordinated administrative and operational processes to enhance healthcare service delivery outcomes.
- Managed documentation, financial transactions, and reporting systems to streamline organizational operations.
- Implemented streamlined procedures for data tracking and internal reporting, improving workflows.
- Supported leadership teams with scheduling, meeting preparation, and documentation management to ensure smooth operations.
Social Worker
Riverside Social Services
Wakefield, MA
09.2016 - 12.2019
- Provided crisis intervention support to distressed clients, facilitating immediate access to necessary resources.
- Delivered crisis intervention services during emergencies to stabilize clients' situations.
- Coordinated client assessments and developed tailored service plans to address individual needs.
- Educated clients on accessible social services and benefits options, empowering them to navigate available support.
- Referred patients to community resources for mental health treatment, child protective services, and assistance for people with developmental disabilities.
- Collaborated with other professionals to ensure comprehensive care for clients.
- Conducted follow-ups to confirm client needs were addressed and met.
Education
Master of Science - Marketing
Western Governors University
US05-2026
Bachelor of Arts (B.A.) - Social Work
Regis College
Weston, MA, US05-2016
Skills
- Community outreach
- Member retention
- Member communications
- Stakeholder engagement
- Relationship management
- Event coordination
- Program promotion
- Client onboarding
- Cross-functional collaboration
- Strategic communication
- CRM and database management
- Data reporting
- Social media and content creation
Certification
- Certified Dementia Practitioner
- Google Foundations of Digital Marketing and E Commerce
- HubSpot Inbound Marketing Certification
Timeline
Community Engagment Outreach Liaison
Interim HealthCare
01.2025 - Current
Operations Supervisor & Senior Care Coordinator
Home Instead
01.2022 - 01.2025
Care Coordinator
Health Quarters
01.2020 - 12.2023
Social Worker
Riverside Social Services
09.2016 - 12.2019
Master of Science - Marketing
Western Governors University
Bachelor of Arts (B.A.) - Social Work
Regis College