Jamoiya Jordan
Arlington
Summary
Proven multitasker and customer service expert, I excelled at Applebee's by enhancing guest satisfaction and streamlining operations. Skilled in POS system operations and conflict resolution, I fostered a collaborative environment, significantly improving guest experiences. My proactive approach and ability to train new staff underscore my commitment to excellence and teamwork in high-pressure settings.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
04.2024 - Current
- Successfully managed multiple tasks simultaneously, addressing both calls and walk-ins.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Managed and organized waitlists to optimize seat allocation in busy periods.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Fostered collaborative environment by aiding colleagues during busy periods.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Server
Chili's Restaurant
06.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Operated POS system to streamline ordering, billing processes, and distribution of complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Elevated customer approval by swiftly addressing concerns and tailoring services to individual requirements.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor - Nursing
The University of Texas At Arlington
Arlington, TXAssociate In Medical Assisting - Nursing Education
South University
Georgiana, ALSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- Scheduling
- Handling complaints
- Personal presentation
- Reservation handling
- Coordinating tasks
- Guest relations
- Payment processing
- Judgment and decision making
- Supply restocking
- POS system operations
- Social perceptiveness
Timeline
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
04.2024 - Current
Server
Chili's Restaurant
06.2023 - 12.2024
Bachelor - Nursing
The University of Texas At Arlington
Associate In Medical Assisting - Nursing Education
South University