Jamon Murray
Randallstown
Summary
Safety and Security Management and Information Technology Specialist with a proven track record in leadership and risk management. Expertise in training diverse teams and implementing effective safety protocols, ensuring compliance and enhancing workplace security. Extensive experience in compliance documentation and monitoring warehouse operations to mitigate risks. Recognized for exceptional problem-solving abilities and successful development of safety training programs that drive operational efficiency.
Overview
26
26
years of professional experience
Work History
Safety and Loss Prevention
Breakthru Beverage Group
Middle River
01.2024 - Current
- Actively monitoring warehouse operations to identify and prevent potential safety hazards, investigate inventory discrepancies, deter theft by employees or external parties, and ensure compliance with all company safety protocols and local regulations, all while maintaining a secure environment within Breakthru Beverage facilities
- Create, manage, and monitor safety & security policies and procedures
- Work as a liaison with Federal, State and local law enforcement and emergency services
- Investigate, document and maintain safety & security incident records
- Maintain & administer security badges.
- Train & coach, all staff from distribution, warehouse, and field work on safety and security policies and techniques.
- Coordinate and distribute safety shoe program and allotments.
Quality Assurance Management/Trainer
Champagne Knights LLC
Baltimore
01.2000 - Current
- Manage and evaluate all contracts for each event.
- Produce training materials for all employee’s all events
- Monitor performance of each employee and finance documents
- Coach and guide employees in customer service, presentation, and professionalism
- Supervised events and hardware and manage computer software.
- Planned and executed business strategies.
IT Specialist & AV Technician
The Greene Turtle Corporation
Columbia
01.2022 - 01.2024
- Support Corporate Staff and Store locations with networking, hardware, and software issues.
- Effectively resolve and close incident tickets; Escalate when needed.
- Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.
- Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.
- Developing good relationships with clients to keep production moving and to help out production or event coordinators.
- Running tests on videos, audio, and signals and troubleshooting any problems that arise.
- Performing inventory management on equipment, wiring, and accessories.
- Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.
- Generating expense and security reports.
Lead Cargo Supervisor- IT Liaison
Swissport
Baltimore
01.2018 - 01.2021
- Supervise and support cargo agents with assistance to customers and airlines
- Monitor and process Shipping
- IT reports/Hardware/Preventive Maintenance
- Monitor computer issues to assist IT with company operation availability
- Train employees on policies and procedures
- Review agents process and coaching
- Assure proper handling and delivery of cargo and operation of related equipment
- Comply with Swissport Standard Operating Procedures and Policies
IT Administrator
TEKsystems
York
01.2017 - 12.2017
- Company Overview: Wellspan Hospital Temporary Assignment
- Swap and install new hardware and software in the southern PA area.
- Train all Wellspan staff on new equipment and applications.
- Keep inventory count
- Update spreadsheet on all jobs completed and asset numbers
- Support all staff via phone and deskside.
- Wellspan Hospital Temporary Assignment
Regional IT Support Specialist
Chipotle Mexican Grill
Washington
01.2016 - 01.2017
- Provided IT field support for restaurants, regional office and regional users.
- Ensured that all IT issues were addressed, resolved, escalated, communicated and tracked while focusing on extraordinary customer service and end user satisfaction
- Provided Tier 1 & 2 IT hardware and software support regional area and worldwide via phone
- Training restaurants and regional users on basic use of hardware and software
- Installing IT systems at new restaurants and remodels
- Opening new store for grand openings
IT Analyst
KForce. ActioNet
Germantown
01.2015 - 01.2016
- Company Overview: DOE Temporary Assignment
- Provide Help Desk Support for all DOE and ActioNet employees
- Identify issues, research and collaborate with team members with solutions.
- Document all calls, email, and voice messages
- Active Directory Password Resets, Encryptions, teleworking support
- Escalations when need for desk side support/upper-level approval
- DOE Temporary Assignment
IT Help Desk Technician
CAEI
Baltimore
01.2014 - 01.2015
- Company Overview: BGE Temporary Assignment
- Provide support to upstart temporary project for financial billing at BGE
- Completed updates to billing and finance systems
- Ensured that proper SLA times were met
- Researched financial system issues to determine if next steps were needed
- Assisted customers with the use of the online billing and finance system
- BGE Temporary Assignment
IT Help Desk Team Lead
Randstad Technologies
Largo
01.2012 - 01.2014
- Supervise Help Desk support staff with establishing goals and priorities
- Ensure that the Help Desk staff provides timely and considerate customer service to end users by answering calls, emails, and chats.
- Average 90% or better with customer service
- Research new issues and provide solutions
- Collaborate with team members, managers, and contract holders to provide accurate solutions
- Meet SLA standards for customer service
- Answer phones and provide detailed documentation for evaluation to enhance better service
- Assisted customer with settings and software for compatibility of applications
- Provided recent and new information to team members/coaching new information
- Supervised IT agents using Fisher/Avaya remote application.
Lottery Technician
Scientific Games
Baltimore
01.2006 - 01.2009
- Promoted from entry technician to training technician in 6 months
- Repaired and updated hardware/software of lottery machines in the State of Maryland
- Trained coworkers on new devices and protocols.
- Troubleshoot all machines and performed Preventive Maintenance (PM)
- Processed reports such as: Company Car Inventory, Maintenance, Agent Calls
- Delivered Supplies (Hardware/Software)
- Worked in groups for loading IP’s and subnets
Education
Certificate of Occupational Safety & Health Training - Environmental Health And Safety
OSHAcademy
Online11-2025
Associate of Applied Science Degree - Information Technology – Computer Network Systems
ITT Technical Institute
Owings Mills, MD06.2012
Skills
- Leadership and motivation
- Project and resource management
- Problem solving
- Communication skills
- Risk assessment and management
- Emergency response
- Security systems proficiency
- Compliance documentation
- Self-starter qualities
- Fast-paced adaptability
- Staff leadership and training
- Team collaboration
- Data analysis expertise
- Attention to detail
- Calm under pressure
- Administrative decision-making
- Integrity and ethics
- Customer loyalty maintenance
- Empathy in service
- Professionalism in conduct
- Issue resolution skills
- Safety management protocols
- Security protocol adherence
- Investigation techniques
- CCTV monitoring skills
- Surveillance equipment operation
- Evidence collection methods
- Law enforcement partnership
- Access control procedures
- Safety compliance assurance
- Quality assurance practices
- Workplace inspection skills
- Safety training delivery
Timeline
Safety and Loss Prevention
Breakthru Beverage Group
01.2024 - Current
IT Specialist & AV Technician
The Greene Turtle Corporation
01.2022 - 01.2024
Lead Cargo Supervisor- IT Liaison
Swissport
01.2018 - 01.2021
IT Administrator
TEKsystems
01.2017 - 12.2017
Regional IT Support Specialist
Chipotle Mexican Grill
01.2016 - 01.2017
IT Analyst
KForce. ActioNet
01.2015 - 01.2016
IT Help Desk Technician
CAEI
01.2014 - 01.2015
IT Help Desk Team Lead
Randstad Technologies
01.2012 - 01.2014
Lottery Technician
Scientific Games
01.2006 - 01.2009
Quality Assurance Management/Trainer
Champagne Knights LLC
01.2000 - Current
Certificate of Occupational Safety & Health Training - Environmental Health And Safety
OSHAcademy
Associate of Applied Science Degree - Information Technology – Computer Network Systems
ITT Technical Institute
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