JAMON WHITMORE
Zachary,LA
Summary
Accomplished team leader with extensive experience in the hospitality industry. Highly organized and results-driven professional excelling in streamlining operations and effectively managing teams. Adept at handling day-to-day operations and fostering strong customer relationships. Committed to delivering exceptional customer service and creating a positive guest experience.
Overview
9
9
years of professional experience
Work History
Front Office Manger - Task Force
PHM Management
08.2022 - Current
- Managed, rewarded, trained and disciplined employees based on performance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained positive guest relations by addressing problems head-on and implementing successful corrective actions.
- Managed files and records for guests and adhered to safety procedures to prevent breaches and data misuse.
- Promoted correct procedures for accounting, credit control and handling of financial transactions.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of
improvement.
Night Audit Supervisor
Sheraton Austin Hotel
01.2021 - 03.2022
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Acted as manager on duty during overnight shift five times per week.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
Front Desk Supervisor
Holiday Inn Express
11.2015 - 10.2019
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Completed Coursework Towards A Bachelor of Science - Information Technology
Louisiana State University And A&M College
Baton Rouge, LASkills
- Front Office Management
- Customer Service Management
- Conflict Management
- Workflow Planning
- Oral and Written Communication
- Training and Development
- LightSpeed PMS
- Opera PMS
- Interdepartmental Coordination
- Reservation Management
- Upselling strategies
Personal Information
Title: Hospitality Consultant
Career Overview
Accomplished team leader with extensive experience in the hospitality industry. Highly organized and results-driven professional with success in streamlining operations, cost-savings initiatives, and team management. Adept at handling day-to-day operations, managing reservations, and building strong customer relationships. Committed to providing exceptional customer service and creating a positive guest experience.
Timeline
Front Office Manger - Task Force
PHM Management
08.2022 - Current
Night Audit Supervisor
Sheraton Austin Hotel
01.2021 - 03.2022
Front Desk Supervisor
Holiday Inn Express
11.2015 - 10.2019
Completed Coursework Towards A Bachelor of Science - Information Technology
Louisiana State University And A&M College
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