Jamon Williams
San Diego,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Student Aide
San Diego City College
01.2021 - Current
- Responsible for inbound and outbound phone calls.
- Provided students with resources available to them throughout their college attendance.
- Handled any questions and concerns with care and reassurance.
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
Pride Hub / Intercultural Center
01.2024 - 06.2024
- Delivered customer service in an inclusive and welcoming environment for LGBTQ+ students
- Greeted visitors, answered inquiries, and provided assistance with event registration and participation
- Created flyers and social media content to promote events, ensuring a positive and engaging experience for all participants
- Set up and supported events, interacting with students to enhance their experience and ensure satisfaction.
Math Center
08.2023 - 12.2023
- Greeted and welcomed students at the front desk, ensuring they were signed in and directing them to available resources
- Answered phone and in-person inquiries, providing information about the center’s services and scheduling appointments
- Managed the check-in system and ensured the front desk was organized and efficient.
Next Up / EOPS
02.2023 - 06.2023
- Assisted former foster youth with finding resources, providing them with accurate and helpful information
- Delivered face-to-face customer service to students, ensuring their needs were met in a timely and professional manner
- Supported event coordination by greeting attendees, answering questions, and ensuring smooth event operations.
Peer Mentor
San Diego City College Promise Program
04.2021 - 06.2021
- Provided remote customer support to students, assisting them with navigating school resources such as Amazon Fresh
- Responded to phone and email inquiries promptly, addressing concerns and directing students to appropriate services
- Helped students troubleshoot common issues and guided them through the process of accessing benefits
- Delivered friendly and helpful service, building rapport with students and ensuring a positive experience.
Education
Cosmetology Program -
San Diego City College
12.2022
Merit Academy
El Cajon, CA06.2020
Skills
Administrative and Clerical Support
Self Motivation
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Reliability
Excellent Communication
Customer service excellence
Active Listening
Adaptability and Flexibility
Customer Relations
References
References available upon request.
Timeline
Pride Hub / Intercultural Center
01.2024 - 06.2024
Math Center
08.2023 - 12.2023
Next Up / EOPS
02.2023 - 06.2023
Peer Mentor
San Diego City College Promise Program
04.2021 - 06.2021
Student Aide
San Diego City College
01.2021 - Current
Cosmetology Program -
San Diego City College
Merit Academy
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