Jamond Brown
DeSoto
Summary
Dynamic professional with a proven track record at Wiley College, excelling in financial reconciliation and customer relationship management. Successfully streamlined processes, enhancing student retention rates through innovative awarding systems. Adept at document processing and quality control, ensuring accuracy and compliance while fostering strong stakeholder communication.
Overview
9
9
years of professional experience
Work History
EQC Clerk
Dallas County
Dallas
07.2024 - Current
- Assist in reviewing and processing probate applications and related documents.
- Maintain and update case files, ensuring all records are accurate and complete.
- Perform quality control checks on documents to ensure compliance with probate regulations.
- Communicate with applicants, legal representatives, and other stakeholders to provide status updates, and gather necessary information.
Senior Administrative Assistant for the Chief Financial Officer
Wiley College
Marshall
07.2019 - 12.2024
- Accountable for receivables, payables, and purchase orders.
- Reconciled account information was processed and used to prepare financial statements by applying proper codes to invoices.
- Files and receipts help keep records organized and easily searchable.
- Worked with the financial aid team to create new awarding systems and methods to reduce the number of students selected for verification each semester, resulting in an improved retention rate, and additional allocations of merit-based scholarships.
Membership Customer Service Representative
Shalom Austin
Austin
06.2018 - 06.2019
- Collected customer account information by preparing, completing, and processing documents for the Daxko database changes.
- Gathered customer names, contact information, and payment information with Daxko Operations/Engage to streamline future interactions.
- Sustained customer loyalty by delivering fast, friendly, and knowledgeable service for routine questions and service complaints.
- By presenting exceptional customer service to distinguish and promote the Shalom Austin mission.
Presidential Intern
Huston- Tillotson University
Austin
06.2016 - 05.2018
- Coordinated domestic and international travel for the President and Chief of Staff, as well as hotel accommodations, transportation, daily and weekly schedules, and monthly calendar obligations.
- Directed students' or visitors' communications to appropriate department personnel, in addition to providing information to resolve inquiries, and bolster students.
- Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep the institution informed of important trends.
Education
BACHELORS of ARTS - Business Administration
HUSTON-TILLOTSON UNIVERSITY
Austin, TX05.2019
Skills
- Document processing
- Financial reconciliation
- Records maintenance
- Quality control checks
- Data entry
- Customer relationship management
Timeline
EQC Clerk
Dallas County
07.2024 - Current
Senior Administrative Assistant for the Chief Financial Officer
Wiley College
07.2019 - 12.2024
Membership Customer Service Representative
Shalom Austin
06.2018 - 06.2019
Presidential Intern
Huston- Tillotson University
06.2016 - 05.2018
BACHELORS of ARTS - Business Administration
HUSTON-TILLOTSON UNIVERSITY