Jamonya Williams
Katy,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Finance Clerk
City Of Flint
01.2024 - Current
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
- Ensured timely processing of invoices for accurate financial reporting.
- Reconciles, maintains, and assists in keeping registers, cashbooks, journals, or other auxiliary records according to established account classifications, posting entries and balancing against other records.
- Receives payments over the counter and by mail for taxes, utility bills, miscellaneous invoices, tickets, and fines; issues receipts and accounts for money received; counts, sorts and wraps money.
- Balances source documents; operates tabulating equipment in the recording of financial and account transactions.
- Reviews billing documentation for accuracy; reroutes for corrections if necessary and arranges such documentation for posting.
Customer Experience Specialist
US Bank
04.2022 - 09.2023
- Answer incoming calls and assist customers with questions/concerns related to their checking/savings accounts, financial needs
- Process and respond to US Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
- Present options to customers about ways to make their banking experience easy and convenient, while ensuring the needs of the customer always come first
- Accurately diagnose customer needs and proactively educate them about the features and benefits of US Bank products and services.
AES Clerk II
State of Texas Health & Human Services
04.2021 - 04.2022
- Provides a variety of clerical support services in a service delivery office and provides clerical support to Eligibility Operations staff
- Processes mail, opens and date stamps incoming applications and supporting documents and reviews applications for required signature, date, and supporting documents
- Logs applications and assigns complete applications for processing, returns incomplete applications to clients, and assists with completion when necessary/requested
- Copies and returns original documents upon request to clients/customers, responds to client inquiries and requests for assistance.
Youth Program Facilitator/Resident Assistant/Clerk
Shelter of Flint
01.2020 - 08.2020
- Create activities for children educationally, socially, and emotionally
- Provide them with basic life skills they could use as they progress in life
- Help residents with a daily living, providing them with resources that are available within and outside the shelter
- Intake, front desk duties, monitoring activities, distribution of client mail, safety measures and phone assessments.
- Analyzed trends and data to inform decision-making and program development.
Teller
Dort Federal Credit Union
08.2017 - 08.2020
- Provide account services and products to members through cash handling, withdrawals/deposits of checks/cash, cashier checks, money orders, and loans
- Provide safe deposit boxes, foreign currencies, and cross sells with accuracy
- Collaborate with 5+ other tellers to ensure each customer receives expedited and friendly service.
Patient Access Representative
Hurley Northpointe
10.2013 - 07.2017
- Collect patient information such as insurance verification, eligibility, demographics, payments, schedule appointments, check patients in and out
- Explain medical protocol, answer questions and concerns, obtaining adequate signatures
- Communicate with required personnel regarding patient information or medical procedures
- Assist on more administrative and clerical duties or tasks to make sure the unit is operating correctly
- Works as part of a team with all clinic staff including management, nursing, and medical personnel.
HR & Health Administrative Specialist
Diplomat Services
07.2015 - 01.2017
- Collect patient information such as insurance verification, eligibility, demographics, payments, schedule appointments, check patients in and out
- Ensuring customers understand their health benefits, IRA/CDs, billing payments/inquries, etc
- Ensures confidentiality of all medical records and patient information
- Communicates with customers in a courteous, professional, cooperative and mature manner
- Assist on more administrative and clerical duties or tasks to make sure the unit is operating correctly.
- Prepared detailed documents and reports in adherence administrative processes..
Education
Bachelor of Science - Health Science/Health Admin
Saginaw Valley State University
University Center, MI05.2018
Skills
- Data Entry
- Financial Transactions Management
- Bookkeeping
- Attention to Detail
- Clerical Support
- Invoicing procedures
- Microsoft Exchange
- Customer Service
- Benefits Administration
- Employee Data Record Keeping
- Scheduling
- Interpersonal Communication
Honors Awards Activities
- CAN Council, Health Programming & Evaluation/Child Prevention Advocate, 01/2017-05/2018
- Recipient, SVSU Nursing Scholarship, 08/2012-05/2013
- Volunteer, Emmaus House of Women, 10/2012
Coursework
- Medical Terminology
- Public Health
- Healthy Aging
- Health Policy
- Chronic Illness
- Health Programming & Evaluation
- First Aid & CPR
- Epidemiology
- Health Behavior
- Diverse Youth & Families
Timeline
Finance Clerk
City Of Flint
01.2024 - Current
Customer Experience Specialist
US Bank
04.2022 - 09.2023
AES Clerk II
State of Texas Health & Human Services
04.2021 - 04.2022
Youth Program Facilitator/Resident Assistant/Clerk
Shelter of Flint
01.2020 - 08.2020
Teller
Dort Federal Credit Union
08.2017 - 08.2020
HR & Health Administrative Specialist
Diplomat Services
07.2015 - 01.2017
Patient Access Representative
Hurley Northpointe
10.2013 - 07.2017
Bachelor of Science - Health Science/Health Admin
Saginaw Valley State University
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