Jamorie Alexander

• -Data Entry & Information Accuracy
• -Document Control & Organization
• -Internal & External Communication
• -Confidentiality & Data Security Compliance
• -Report Compilation & Log Maintenance
• -Crisis Communication & Escalation
• -Information Verification & Analysis

-Conduct interviews and contribute to the hiring process of new team members, ensuring the selection of qualified candidates

-Provide ongoing guidance and coaching to team members, fostering a culture of excellence and enhancing customer satisfaction

-Playing a key role in training newly hired department team members on job responsibilities, customer service standards, and company policies and procedures -Develop, implement, monitor, and evaluate the operations, staff, and activities of the aquatics program to ensure efficiency and effectiveness

-Facilitate initiatives to enhance service delivery and maximize customer satisfaction within the water park community

-Conducts regular inspections to identify and report any unsafe conditions or equipment, prioritizing the safety of guests and team members

-Records Management

-Document Control

-Information Organization

-Data Entry and File Maintenance

- Ensured a consistently positive customer and employee experience through attentive service and effective communication .

- Demonstrated proficiency in handling customer complaints promptly and efficiently, resolving issues on the initial contact to prevent escalation .

- Attentively listened to customer needs, addressing inquiries and concerns to guarantee a satisfactory dining experience.

- Cross-trained and provided support across various areas as needed, showcasing adaptability and versatility.

- Exhibited quick and effective responses in emergency situations, prioritizing customer safety and satisfaction.

- Contacted customers about potential service upgrades, new services and account changes.

-Expertly managed confidential files and audit records, ensuring organization, security, and compliance with regulations.

-Provided exceptional guest service, addressing inquiries, processing payments, and resolving issues promptly to enhance customer satisfaction.

-Played a pivotal role in staff development by assisting in the training of new team members, contributing to a knowledgeable and skilled workforce.

-Orchestrated comprehensive oversight of production, sales, inventory, and cost control measures for both private and public facilities.