Jamorion Armstrong

Work History

Sales Specialist

Lowe's Customer Service

Statesville, NC

11.2024 - Current

Company Overview: Lowes Marketplace
Proceeded and fulfilled customer orders with a high level of accuracy and efficiency
A Sales Specialist is a professional dedicated to selling products or services while meeting sales targets
They possess in-depth knowledge of the products they offer and understand customer needs, using their expertise to build relationships, demonstrate product value, and close deals
Negotiated prices successfully to maximize sales.
Built strong client relationships through consistent communication and effective problemsolving.
Provided first-rate service to all customers and potential customers.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
Drafted, finalized and submitted paperwork to complete sales.
Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Increased sales revenue by developing and implementing strategic sales plans.
Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.

Hotel Manager

Comfort Suites Hotel

Virginia Beach, VA

04.2023 - 11.2024

Hired and trained new employees, demonstrating best methods for serving clients and guests.
Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Monitored safety procedures to ensure a secure environment for both guests and employees.
Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
Developed and implemented marketing strategies to promote hotel services.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Developed and implemented strategies to optimize operational efficiency and maximize profits.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Provided services efficiently and with high level of accuracy.
Provided exceptional service and assistance to guests upon check-in.

AGM

Planet Fitness AGM

Elizabeth City, NC

08.2023 - 09.2024

Company Overview: Planet Fitness-Elizabeth City, NC
AGM are typically responsible for maintaining the comfortable, clean, and friendly atmosphere for all club members and guests, and for providing service that exceeds the expectations of members
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer Service Representative

Planet Fitness

Elizabeth City, NC

04.2023 - 03.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Crew Lead

Little Caesars

Elizabeth City, NC

02.2023 - 11.2023

Company Overview: Little Caesars Pizza-Elizabeth City, NC
Crew lead will practice the established procedures and use the proper tools associated with taking and preparing customer orders
All Crew Members must be proficient at each of the Pizza Pride Production System stations and be able to work at different stations at any given time

Lead Waiter

Waffle

Elizabeth City

01.2022 - 02.2023

Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Increased repeat patronage by establishing rapport with guests and personalizing their dining experience.
Mentored new hires on restaurant policies, menu items, and best practices in customer service to enhance overall performance of the team.
Promoted positive guest feedback by consistently delivering high-quality service with a friendly demeanor.
Delivered exceptional fine-dining experiences for VIP clients, leading to increased loyalty and repeat business.
Reduced order errors by accurately recording guest preferences and communicating them clearly to the kitchen staff.
Supported management in achieving revenue goals through upselling techniques such as recommending daily specials or wine pairings.

Carhop

Sonic Carhop

Elizabeth City, NC

01.2021 - 11.2022

Company Overview: Sonic Drive-In-Elizabeth City, NC
As a SONIC Carhop, you are part of an elite group, filling a role offered by no other company
As a carhop, you’re responsible for serving and delivering that food safely and efficiently, ensuring our guests have a super experience at SONIC Drive-In restaurants
SONIC Carhop/Skating Carhop server duties may include:
Ensuring that all restaurant menu items meet operational standards
Greeting all guests in a polite and friendly manner with a smile
Making accurate change quickly and efficiently for restaurant guests
Carrying and balancing a tray weighing up to 25 pounds
Serving our guests in a timely manner
Clearing trays from our guests’ cars

Associate

Wal-Mart Associate

Elizabeth City, NC

01.2021 - 03.2022

Company Overview: Walmart-Elizabeth City, NC
From every day needs to special occasions, members need you, as their mini tour guide, to take them that special product
Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, fulfilling club pick-up orders or helping members while stocking shelves

Summary

Overview

Work History

Sales Specialist

Hotel Manager

AGM

Customer Service Representative

Crew Lead

Lead Waiter

Carhop

Associate

Education

High school diploma - undefined

Skills

Certification

Timeline

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