Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jampel Yeshi

New York,NY

Summary

Accomplished hospitality professional with a proven track record at Hotel Tibet, excelling in customer service and security awareness. Leveraged strong interpersonal skills and problem-solving abilities to enhance guest experiences and ensure safety. Successfully implemented efficient workflow practices, improving operations by 20%. Recognized for reliability and teamwork in high-pressure environments.

Diligent with solid background in providing exceptional customer service and ensuring security. Proven ability to manage entry points and maintain welcoming environment. Demonstrated skills in communication and problem-solving.

Professional with strong experience in high-standards environments, prepared for this role. Proven track record in maintaining security, greeting guests warmly, and managing building access efficiently. Focused on teamwork and achieving outcomes, flexible with changing needs. Known for excellent communication, reliability, and customer service skills.

Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

14
14
years of professional experience

Work History

Door Man

Hotel Tibet
04.1998 - 01.2009
  • Welcomed guests with professionalism and warmth to enhance their first impression of the hotel.
  • Assisted guests with luggage, ensuring prompt and courteous service at all times.
  • Monitored entry points to ensure security and safety for all hotel patrons.
  • Collaborated with front desk staff to facilitate smooth check-in and check-out processes.
  • Provided local area information, enhancing guest experience through knowledgeable recommendations.
  • Observed and reported maintenance issues promptly to maintain hotel standards and safety compliance.
  • Implemented efficient workflow practices, improving daily operations during peak hours.
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
  • Relieved guests of luggage and connected with porters for delivery to rooms.
  • Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Responded quickly to emergency situations to assess and deflect issues.

Housekeeper

Hotel Taj Palace
02.1995 - 04.1997
  • Supervised housekeeping staff to ensure high cleanliness standards and guest satisfaction.
  • Implemented efficient cleaning schedules to optimize workflow and maintain operational efficiency.
  • Trained new team members on cleaning protocols and safety procedures, enhancing team performance.
  • Maintained inventory of cleaning supplies, ensuring availability while minimizing waste.
  • Conducted regular inspections of guest rooms and public areas, identifying areas for improvement in service delivery.
  • Developed and maintained strong relationships with guests, addressing concerns promptly to enhance satisfaction levels.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.

Education

High School Diploma -

TCV SCHOOL BYLAKUPPE
INDIA
03-1993

Skills

  • Package handling
  • Tenant relations
  • CCTV monitoring
  • Fire safety
  • Baggage management
  • Security awareness
  • Event support
  • VIP assistance
  • Strong interpersonal skills
  • Teamwork
  • Visitor management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Team player
  • Time management
  • Reliable and responsible
  • Punctuality
  • Excellent communication
  • Active listening
  • Physical strength
  • Physical fitness
  • Crowd control

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Nepali
Full Professional

Interests

  • Cooking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Backpacking and Hiking
  • Adventure Travel
  • Road Trips
  • Hiking
  • Camping
  • Swimming


Timeline

Door Man

Hotel Tibet
04.1998 - 01.2009

Housekeeper

Hotel Taj Palace
02.1995 - 04.1997

High School Diploma -

TCV SCHOOL BYLAKUPPE