Jamshid Ahmadi
Houston,TX
Summary
Positive and upbeat Front Desk Supervisor successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Holiday Inn
Houston, TX
02.2023 - Current
- Make reservations and check-in guests to the hotel
- Coordinate with sale to schedule conference rooms for business and VIP guests
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner
- Verify credit acceptance by reviewing and recording customer information and operating credit card authorization systems
- Work collaboratively with staff to resolve conflict resolution and provide great hospitality experience for guests.
Housekeeping Supervisor
Hilton Hotels & Resorts
Austin, TX
09.2022 - 02.2023
- Managed housekeeping stuff on-site to ensure room attendants perform their duties on-time and efficiently
- Inspected attendant’s rooms and approve them for guest’s stay
- Provided training to housekeeping stuff and regularly took inventory of cleaning supplies
- Investigated and addressed guest complaints and assisted stuff on other areas to smoothen guest’s experience at the hotel.
Conference Venue Manager
Gordon Research Conferences – (Contract)
Lewiston, ME
06.2022 - 08.2022
- Managed on-site conference logistics such as food, housing, budget, and transportation
- Worked with the venues, GRC staff, and attendees to keep track of conference’s schedule, agenda, and registration
- Assisted conference’s chairs and voice chairs to complete their duties
- Performed conference’s duties and report them to the GRC headquarter.
Education
Bachelor of Arts - Economics And Political Science; Double Major
Salve Regina University
Newport, RI05.2022
Skills
- Guest Relations
- Staff Training
- Scheduling and Planning
- Reservations Management
- Staff Supervision
- Problem-solving skills
- Information Technology Support
- Fluent in English, Persian, and Pashto
- Microsoft Office Certified
Timeline
Front Desk Supervisor
Holiday Inn
02.2023 - Current
Housekeeping Supervisor
Hilton Hotels & Resorts
09.2022 - 02.2023
Conference Venue Manager
Gordon Research Conferences – (Contract)
06.2022 - 08.2022
Bachelor of Arts - Economics And Political Science; Double Major
Salve Regina University