Jamsin Albert
Brooklyn,NY
Summary
Hard working professional bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
PPL
New York, New York
04.2025 - Current
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Participated in quality improvement activities within the department.
PATIENT Care Technician
Advantage Care Home Care
Brooklyn, NY
08.2022 - 03.2025
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Customer Care Agent
Gcs/mta
07.2023 - 06.2024
- Demonstrate the appropriate skill sets to perform daily activities in a high-volume reservations and customer care call center environment.
- Responsible for efficiently and in a high-quality customer service-oriented manner receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.
- Assist qualified customers with disabilities who are authorized to utilize the NYCTA’s 'Access-a-Ride' program for transportation in the New York City area.
- Follow all approved policies and processes to perform the services.
- Meet GCS and client expectations while processing both reservation requests for Paratransit Customers along with providing travel assistance services to assist with requests such as estimated vehicle time of arrival, travel itinerary change requests, travel cancellations, alternate travel authorizations/accommodations, and other defined customer care transactions.
- Perform with a positive and quality-oriented mindset while meeting daily, weekly, and monthly performance and quality goals.
Patient Care Technician
A & J Home Care
Brooklyn, NY
06.2016 - 05.2021
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
AEG/Barclays Center
10.2017 - 03.2020
- Greet Patrons Attending Entertainment Events
- Assist In Finding Seats, Lighting The Way With Flashlights If Necessary
- Sell & Collect Admission Tickets And Passes From Patrons
- Examine Tickets Or Passes To Verify Authenticity, Using Criteria Such As Color And Date Issued
- Guide Patrons To Exits Or Provide Other Instructions Or Assistance In Case Of An Emergency
Hudson News/ Airport Management Services
04.2015 - 01.2016
- Identify Prices Of Goods Using Memory Or Scanner
- Process Credit Card & Cash Payments
- Perform The Duties Of Customer Service Representative When Required
- Ensure Maintenance Of Check Out Areas
Sales Representative/Cashier
Perfumania Inc
11.2014 - 01.2015
- Receive Payments By Cash, Credit Cards, Or Automatic Debits
- Issue Receipts, Refunds, Credits, Or Change Due To Customers
- Maintain Clean & Orderly Check Out Areas
- Stock Shelves And Mark Prices On Shelves & Items
Education
Associates - Paralegal Studies
Bryant & Stratton College
04.2024
English -
New York City Technical College
01.2013
High School Diploma -
Canarsie High School
06.2005
Skills
- Culturally Competent Care
- Mobility Assistance Aptitude
- Feeding Assistance
- Patient Service
- Document Control
- Data Entry
- Office Supplies and Inventory
- Telephone Answering
- Client Correspondence
- Office Administration
- Document Filing
Timeline
Patient Care Technician
PPL
04.2025 - Current
Customer Care Agent
Gcs/mta
07.2023 - 06.2024
PATIENT Care Technician
Advantage Care Home Care
08.2022 - 03.2025
AEG/Barclays Center
10.2017 - 03.2020
Patient Care Technician
A & J Home Care
06.2016 - 05.2021
Hudson News/ Airport Management Services
04.2015 - 01.2016
Sales Representative/Cashier
Perfumania Inc
11.2014 - 01.2015
Associates - Paralegal Studies
Bryant & Stratton College
English -
New York City Technical College
High School Diploma -
Canarsie High School