Jamsin Albert

• Reported any observed changes in behavior or physical condition to the nursing staff immediately.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Participated in quality improvement activities within the department.

• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Helped patients with self-feeding and assisted feeding, based on individual needs.

• Demonstrate the appropriate skill sets to perform daily activities in a high-volume reservations and customer care call center environment.
• Responsible for efficiently and in a high-quality customer service-oriented manner receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.
• Assist qualified customers with disabilities who are authorized to utilize the NYCTA’s 'Access-a-Ride' program for transportation in the New York City area.
• Follow all approved policies and processes to perform the services.
• Meet GCS and client expectations while processing both reservation requests for Paratransit Customers along with providing travel assistance services to assist with requests such as estimated vehicle time of arrival, travel itinerary change requests, travel cancellations, alternate travel authorizations/accommodations, and other defined customer care transactions.
• Perform with a positive and quality-oriented mindset while meeting daily, weekly, and monthly performance and quality goals.

• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.

• Greet Patrons Attending Entertainment Events
• Assist In Finding Seats, Lighting The Way With Flashlights If Necessary
• Sell & Collect Admission Tickets And Passes From Patrons
• Examine Tickets Or Passes To Verify Authenticity, Using Criteria Such As Color And Date Issued
• Guide Patrons To Exits Or Provide Other Instructions Or Assistance In Case Of An Emergency

• Identify Prices Of Goods Using Memory Or Scanner
• Process Credit Card & Cash Payments
• Perform The Duties Of Customer Service Representative When Required
• Ensure Maintenance Of Check Out Areas

• Entering numbers or names into databases, updating digital files, and handling physical paperwork.

• Answering multi-line phones, greeting visitors, and monitoring shared email inboxes.

• Booking Meetings, Organizing schedules