Jamun Collins

• Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
• Streamlined the loan approval process for faster results by implementing an efficient credit scoring system.
• Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
• Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
• Developed customized financial models to assess borrower''s capacity, ensuring accurate credit evaluation.
• Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decisionmaking.

• Counsels Justine PETERSEN clients and community members on improving their credit score and financial well-being
• Received and posted payments to loan accounts
• Provided one-on-one counseling to students regarding financial aid program options and requirements
• Gave workshop and other group presentations to inform students of options and educate on financial aid process
• Educated customers on variety of loan products and available credit options to promote valuable decision-making
• Reviewed credit histories from applicants and determined feasibility of granting requested loans
• Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps
• Identified valuable solutions for customers with credit problems.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Dealing with customers, including handling complaints when they come to the desk

• Troubleshooting emergencies
• Scheduling your staff rotation
• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Liaising with other departments.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.