JAMUNA SELVARAJ

Client: Robert Bosch GmbH – Consumer Goods Division (Power Tools)

Project Type: Enhancement and Support Project

Roles and Responsibilities:

• Provided L2 support for SAP SD issues covering order processing, deliveries, billing, and master data (customer, material and CMIR), credit management, Shipment, delivery and billing process.
• Managed incidents and service requests in ServiceNow, ensuring SLA-based resolution for global business users
• Resolved cross-module integration issues involving SAP MM, FI, LE, and GTS supporting the complete OTC cycle
• Handled change requests from requirement gathering to production deployment including UAT coordination
• Supported Bosch-specific business flows: third-party sales, consignment stock, inter-company orders, advance return management, contract and rebate processes, Availability check.
• Performed configuration and troubleshooting of SD components: sales document types, item categories, billing types, copy control, pricing procedures, and output determinations, partners, material listing/exclusion, route determinations, factory calendar, material determination, Text, Account determination.
• Hands-on expertise experience in S4HANA system for the Bosch internal project (HANAMIX) by maintaining SD org structures, master data creation, configuration settings (doc types), SD determinations, table settings, condition tables, order-to-cash cycle process setup.
• Worked on the TM process cycle (freight unit, freight order, freight settlement) in the S/4HANA system.
• Expertise in OTC–LE interfaces including analysis and configuration of IDoc types, partner profiles, conversion rule adjustments, and IDoc reprocessing for seamless Order-to-Cash operations in EDI scenarios with customers and logistics partners.
• Participated in quarterly release cycles: regression testing, cutover lanning, and post-go-live support
• Prepared end-user documentation and conducted training on newly deployed features and enhancements

Lead Role:

• Mentoring the team to resolve issues within SLA, and leading the team to perform above standard in quality assurance, defect rate.
• Presenting KPIs on a monthly basis to PT business stakeholders and PT solution cluster managers.
• Resource capacity planning on a quarterly basis, based on productivity and resource availability.
• Conducting daily stand-up call meetings with all the team members to discuss open points, ongoing issues, the status of tickets, and providing suggestions about problems, etc.
• Regularly interacting with our process owners and ICOs to ensure customer satisfaction is met.

Client: Johnson Controls Inc. (JCI)

Project type: Implementation, rollout and support project

BE MX Restructuring: This project is focused on restructuring the existing legal entity of Mexico to a new organizational structure, which includes configuring a new sales enterprise structure with reference to the old structure.

Roles and Responsibilities:

• Analyzed business requirements, performed gap analysis, and prepared detailed functional specification documents for enhancements and custom developments.
• Involved in all phases of project from requirement gathering, solution design, development coordination, deployment, cutover planning, and hyper care support.
• Developed business requirements into configuration specifications of the new organizational structure (Sales Organization, Plant, Shipping point, etc.). with reference to the existing Org Structure.
• Working with LSMW tools to migrate existing Org Data to new proposed Org. structure for different OTC Functional objects as part of cutover activities.
• Enhanced delivery split at the line-item level, based on products. Need: Split delivery based on products sold to the government and products sold to private organizations.
• As part of the project responsible for understanding the requirements, drafting the functional specification document, seeking design approval, and collaborating with the ABAP team on development.
• After post-development involved in unit testing, getting UAT sign-off, and the final preparation stage of the project to go. Live/support activities stage.
  Configured the customer master, partner determination, and added a customized partners in the customer master record.
• Worked in Output Determinations, Pricing Procedures, and creating new reports or programs that will reduce ticket counts on a monthly basis, billing of ladings forms, and enterprise configuration changes.
• Delivered production support, identifying root causes of issues and implementing timely fixes to maintain system stability and ensure uninterrupted business operations

Service Max Field Mobility Project: Service Max (SMX) is the integrated solution to automate the serviceoperational activities and field mobility for post-sales service.

Roles and Responsibilities:

• Developed business requirements into functional specifications for each interface.
• Integration for various interfaces (master data and transactional data), such as customer, material, and equipment master, functional locations, service orders, service contracts, billing requests, sales/marketing, andservice teams.
• Providing critical support from end to end, functional unit testing, integration testing, user acceptance testing, performance testing, and regression testing.

Client: Apple Inc.

Project type: Implementation and support project

Roles and Responsibilities:

• Experience in working with Sales and Distribution (SD) and Customer Service (CS) modules.
• Worked on the project end-to-end life cycle by following ASAP methodologies.
• Attending business requirement document (BRD) sessions.
• Analyzing the As-Is business process and mapping it to the To-Be business processes by identifying the gaps.
• Finalizing the scope document and identifying project risks.
• Extensive hands-on functional design and configuration experience, including detailed specifications for user exits, utilities, interfaces, reports, etc.
• Prepared a functional specification document for the development of identified objects. Execution of test scripts and testing.
• Worked on IDocs, RFC interface, and data publishing using Z* Interfaces.
• Worked on various Apple Care business processes, data publishing using various interfaces from SAP to frontend systems via middleware, repair strategies, contract processes, service notifications, serial numbers, and warranties.
• Worked in the complaint management process, such as returns, debit, and credit memos.
• Created variants and set up TDM (Time Dependency Module) jobs using the SM36 transaction code for various programs.
• Worked in the SD area (Sales Order Management, Contracts, Pricing, and Billing).
• Involved in cutover activities such as maintaining tables, background jobs, master data setup, and handling production support tickets.
• Provided knowledge transfer (KT) on Apple’s business processes to new joiners and cross-functional teams, ensuring smooth onboarding and process alignment.