Jamus haggard
Whitestown,IN
Summary
20+ years as a BAS expert. Focusing on a positive customer experience. Training and teaching others how to use BAS controls to better help the customer and field technicians to reduce issues and reduce downtime and reduce electrical costs. Using AI as a new technology to maintain a more sustainable and greener planet.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Technology - Customer Experience
facil.ai
03.2023 - Current
- SaaS Onboarding and Implementation of new customers to AI platform
- Customer Experience relations and satisfaction
- Logical understanding of customers BAS / BMS controls systems to program the AI for proper control and operation of the HVAC and Lighting
- Sales and Business Development
- Supported creation of client and business partner relationships through careful collaboration and networking efforts.
Technical Implementation Manager
Phoenix Energy Technologies
08.2016 - 03.2023
- Onboarding of new customers into the SaaS platform and preparing for rollout.
- I provided all technical support for both the customer and EMS operations team from the Software to Hardware controls.
- Built technical documents and provided training to the entire company of over 100 people.
- In my time at Phoenix, I had 6 promotions and 5 Star awards for performance.
- I had tasks of working calls to managing staff of 30 to 40 on the EMS Technical support team
- Decreased ticket handling time from 15 minutes average to 6 minutes average.
- Design, Implementation, Training of Salesforce to the entire company.
Technical Support Lead
CSUSA
12.2004 - 08.2016
- Position I was the Lead Software and Hardware troubleshooter for EMS/BAS systems.
- All lighting controls, HVAC controls both Package and built-up systems, Pneumatic controls
- DDC, PLC programming.
- Streamlined workflow for the technical support team, optimizing productivity and performance.
- Developed comprehensive training materials to ensure new hires were properly equipped for success in their roles.
- I monitor and troubleshoot 13 different Manufactured systems.
- Novar, Siemens, Carrier Ivu, Tridium Niagara, CSI, Andover, TONN, Honeywell
- Management of a team of 20+ Technical support representatives.
Lead Replacement Installer and HVAC service Tech
Home Comfort Services
06.2002 - 12.2004
- In this position I was responsible for Replacing Existing HVAC equipment with new 90%+ HVAC equipment to Meet Energy efficiency for local power company rebates
- I was also the Lead HVAC service Tech for both Residential and Commercial HVAC
Sound and vibration Testing
Aerotek (Carrier Plant)
- Testing Prototype HVAC products for Sound and Vibration efficiency
Maintenance Supervisor
International Village apartments
- Here I was responsible for all Aspects of Maintenance on a Large Multi Resident community.
Regional Store Maintenance
Autozone
- Here I was the maintenance tech for about 65 stores in 3 states and traveled fixing all store issues.
- Lighting, HVAC, Floors, Energy Devices, Glass, Plumbing
Education
High School Diploma -
Brownsburg High School
Brownsburg, IN06.1993
Skills
- Understanding of electrical wiring diagrams
- Customer Expierence
- Building a foundation with management as the go to get it done person
- Knowledge of refrigeration and HVAC system
- Expert Knowledge of EMS / BAS controls both Hardware and software
- Salesforce – Use and Design
- Microsoft Office Suit
- Management of 20 to 50 people in a Technical Support Call Center
Certification
- EPA Universal Refrigeration Cert
- Tridium Niagara AX
- Tridium Niagara N4
- Carrier IVU Certification
- Novar Logic 1 Certification
- Siemens Talon Certification
- TCS Ubiquity Certification
Timeline
Director of Technology - Customer Experience
facil.ai
03.2023 - Current
Technical Implementation Manager
Phoenix Energy Technologies
08.2016 - 03.2023
Technical Support Lead
CSUSA
12.2004 - 08.2016
Lead Replacement Installer and HVAC service Tech
Home Comfort Services
06.2002 - 12.2004
Sound and vibration Testing
Aerotek (Carrier Plant)
Maintenance Supervisor
International Village apartments
Regional Store Maintenance
Autozone
High School Diploma -
Brownsburg High School