Jamuul Allah
Las Vegas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Customer Service Call Center Representative
Addecco Staffing
12.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Work From Home Agent
24-7 Intouch
05.2020 - 11.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Call Center Representative
Cricket Wireless
10.2017 - 04.2020
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Boosted customer service satisfaction ratings through consistent quality control.
- Approved and terminated customer contracts upon request.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Leasing Consultant
Destination Alexander
07.2015 - 12.2017
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Received rent payments and tracked transactions in accounting software.
- Contacted and followed up with tenants on renewal notices.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Used conflict resolution skills to quickly resolve issues among residents.
Education
GED -
College of Southern Nevada
Las Vegas, NV01.2019
Skills
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Understanding Customer Needs
- Multitasking and Prioritization
Creative Problem Solving
- Transaction Processing
- Call Management
- Data Entry
- Account Updating
Timeline
Customer Service Call Center Representative
Addecco Staffing
12.2022 - 09.2023
Work From Home Agent
24-7 Intouch
05.2020 - 11.2022
Call Center Representative
Cricket Wireless
10.2017 - 04.2020
Leasing Consultant
Destination Alexander
07.2015 - 12.2017
GED -
College of Southern Nevada
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