Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

JAMY KAPPEL

Phoenix,CA
JAMY KAPPEL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate registered SUDRC I with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.

Overview

30
years of professional experience

Work History

Lyft Inc.
Phoenix, AZ

Professional Driver
02.2017 - Current

Job overview

  • Use navigation apps to determine optimal route for each client.
  • Interact with clients in friendly and professional manner.
  • Pick up and drop off clients in punctual and reliable fashion.
  • Sustained proficiency through continuous education and training's.
  • Reported safety concerns, security breaches and unusual circumstances.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Maintained 5 Star rating, preferred driver badge, 4,000 lifetime rides worked part-time.

Terros Health Inc.
Glendale, AZ

Paraprofessional II
07.2023 - 12.2023

Job overview

  • Assisted in development of therapeutic activities for patients.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Counseled and mentored clients on substance use and life choices.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.
  • Assessed patient progress and reported changes to supervising physician.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Searched resident belongings prior to and during stays.
  • Administered medications to relieve symptoms and monitor effects on clients.

Community Medical Services
Phoenix , AZ

Behavioral Health Technician
07.2022 - 05.2023

Job overview

  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Assist clients in all judicial matters DCS, felony cases, judicial system.
  • Provide resources for clients; MH services, housing, employment/education, legal services.
  • Conducted client rounds every week to check on clients.
  • Performed client transfers and readmit procedures according to internal standards for new admissions.
  • Managed 137 clients case load.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Assessed clients upon admission and discharge to detox.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Monitor client progress and barriers in treatment.
  • ASAM, crisis safety, treatment planning, relapse prevention.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.

Ujima Family Recovery Services

Counselor/Case Manager
08.2019 - 03.2020

Job overview

  • Maintained clinical record documentation and services in compliance with accreditation standards.
  • Conducted professional screenings, assessments, and intake referrals with clients including, but not limited to, diagnosed client and family.
  • Provided effective individual, group and family case management in area of addiction services, psychological services, and educational groups with substance abuse clients and family.
  • Treatment planning, linking, advocacy, and monitoring clients using Smart goals system.
  • Assisted with event planning, travel and logistical arrangements.
  • Prepared meeting rooms and materials and recorded important information.
  • Managed caseload of average of 15 patients with substance dependence and co-occurring Axis I and Axis II disorders
  • Led up to 10 individual sessions per week and 10 group therapy meetings.
  • Offered individualized support across all areas of participants life.

Education

Brooks College
Sunnyvale, CA

Associate of Arts from Fashion Design
01.2004

University Overview

  • Dean's List Spring 2003 GPA 3.75
  • President's List Summer 2003 GPA 4.0
  • Awarded Honors for excellent academics

Skills

  • Documentation skills
  • Microsoft Office
  • Customer Service
  • Team Management
  • Client Engagement
  • Case Notes
  • Case Information Confidentiality
  • Mental Health Resources
  • Regulatory Compliance
  • Best Practices and Standards
  • Psychosocial Evaluations

Certification

  • CADTP Law & Ethics, Ujima Family Recovery Services- July 2019
  • ASAM A&B, Ujima Family Recovery Services - July 2019
  • UCLA Co-Occurring Disorders, Ujima Family Recovery Services - January 2020
  • Relias Training, Community Medical Services, 2022-2023
  • Relias Training, Terros Health Inc., 2023-2024

Timeline

Paraprofessional II

Terros Health Inc.
07.2023 - 12.2023

Behavioral Health Technician

Community Medical Services
07.2022 - 05.2023

Counselor/Case Manager

Ujima Family Recovery Services
08.2019 - 03.2020

Professional Driver

Lyft Inc.
02.2017 - Current

Brooks College

Associate of Arts from Fashion Design

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