Jamy Martin
Sherrills Ford,NC
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
14
14
years of professional experience
Work History
Lead Service Coordinator
C.R. Onsrud
01.2022 - Current
- Process sales quotes and sales orders for parts, tooling, and service visits in Epicor
- Create and approve time and expense events in Salesforce for traveling technicians
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Coached employees through day-to-day work and complex problems.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Sales Operations Specialist
Precision Drive Systems
06.2017 - 01.2022
- Process credit applications for new customer setup
- Field in-coming phone calls for CEO, VP, managers and sales team
- Implemented new ERP and CRM software taking company from QuickBooks Enterprise to Microsoft NAV, including training staff during implementation
- Managed e-commerce development and implementation
- Coordinated with marketing teams on lead generation efforts, resulting in increased quality leads for sales department
- Initiated process improvements within order management systems for faster turnaround time on customer orders.
- Created and manage customer satisfaction survey sent out weekly
- Assisted in managing trade show participation from planning stages through post-event follow-up activities.
- Boosted sales efficiency by streamlining processes and implementing new strategies.
Service Administrator
Benz Inc
07.2014 - 06.2017
- Trained and instructed new candidates in Shipping & Receiving, as well as Data Entry
- Assisted in trade show coordination, including flight arrangements, hotel room reservations, booth setups, and inventory management before and during shows
- Monitored in-coming phone calls for CEO, VP, managers and sales team
- Processed purchase orders, sales orders, repair orders.
Collections Specialist
Halifax Media Group – The Gaston Gazette
08.2010 - 07.2014
- Demonstrated excellent customer service while working to resolve past due balances and handle account issues, processing credits as needed
- Contacted more than 250 customers monthly regarding account balances
- Analyzed and resolved discrepancies to ensure customer satisfaction.
Education
Associate of Applied Science - Medical Office Administration
Gaston College
Dallas, NC05.2006
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- MS Office
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Process Improvement
- Meeting Coordination
- Team Oversight
- CRM Software
- Coaching and Mentoring
- Customer Service Management
- Employee Supervision
- Workflow Optimization
Professional Highlights
- In depth knowledge of analyzing and resolving discrepancies to ensure customer satisfaction.
- Compiled daily, weekly, and monthly reports using Microsoft Excel, Dynamics NAV, and Access programs.
- Documented success in improving collection procedures and resolving highly delinquent accounts.
Timeline
Lead Service Coordinator
C.R. Onsrud
01.2022 - Current
Sales Operations Specialist
Precision Drive Systems
06.2017 - 01.2022
Service Administrator
Benz Inc
07.2014 - 06.2017
Collections Specialist
Halifax Media Group – The Gaston Gazette
08.2010 - 07.2014
Associate of Applied Science - Medical Office Administration
Gaston College
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