Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamy Novosel

Gibsonton

Summary

Dynamic manager with a proven track record at Bonefish Grill Restaurants, excelling in team leadership and relationship building. Enhanced customer satisfaction through strategic service improvements and staff training initiatives. Skilled in inventory management, achieving cost reductions while fostering a collaborative work environment that promotes employee engagement and development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Bonefish Grill Restaurants
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Ensured dining area readiness through efficient opening and closing procedures.
  • Managed high-volume service times with meticulous attention to detail and guest interaction.

Server

Seasons Restaurant
03.2024 - 12.2025
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Manager

Dothan Country Club
02.2020 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Manager

Fridays
09.2018 - 02.2020
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Manager

Bonefish Grill Restaurants
06.2016 - 06.2017
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
  • Continuously refined culinary skills through ongoing professional development initiatives such as workshops, seminars, or industry conferences, staying current on best practices and emerging trends to drive continuous improvement within the restaurant operation.
  • Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.
  • Mentored junior chefs and kitchen staff, facilitating professional growth through training sessions on cooking techniques and presentation skills.
  • Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.

Manager

Fridays
02.2012 - 05.2016
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

Criminal Justice

Midwestern State University
Wichita Falls, TX

Skills

  • Team leadership
  • Decision-making
  • Staff training and development
  • Relationship building

Certification

Florida Foodhandler Certificate

Timeline

Server

Bonefish Grill Restaurants
02.2025 - Current

Server

Seasons Restaurant
03.2024 - 12.2025

Manager

Dothan Country Club
02.2020 - 01.2024

Manager

Fridays
09.2018 - 02.2020

Manager

Bonefish Grill Restaurants
06.2016 - 06.2017

Manager

Fridays
02.2012 - 05.2016

Criminal Justice

Midwestern State University

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