Jamya A. Jackson
Clinton,MD
Summary
Proven ability to handle conflict resolution. Manage multiple tasks in an office, healthcare or retail environment. Effective organizational, leadership, and communicative expertise. Willingness to work above and beyond the call of duty.
Developed skills in clinical environment, including meticulous attention to detail and patient interaction. Demonstrates effective communication and procedural accuracy. Seeking to transition into new field, bringing strong foundation in clinical practices and patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Hand & Stone Facial Spa
10.2024 - 01.2026
- Greet customers and managed multi-line phone system and scheduled appointments
- Processed client payments and prepared daily bank deposits
- Maintain receptionist area and stock spa rooms
Certified Phlebotomy Technician
Walgreen's Pharmacy
03.2024 - 04.2025
- Collected blood samples efficiently using venipuncture and capillary techniques.
- Ensured accurate labeling of specimens to maintain chain of custody.
- Monitored patient reactions during procedures to ensure comfort and safety.
- Prepared and maintained phlebotomy equipment for optimal functionality.
Server
Olive Garden
11.2023 - 12.2024
- Greet customers, present menus, provide food suggestions to customers.
- Answer customer questions about the menu
- Communicate orders with kitchen staff
- Keep the restaurant seating section always clean
- Deliver customers’ food and drink orders timely
- Accept customers’ cash and credit card payments
- Provide excellent customer service
Sales Associate/Beauty Advisor
Macys
06.2022 - 08.2022
- Provide cosmetic and skin care products to customers based on customer needs.
- Process cash and credit card payments at the cash register.
- Apply store coupons and promotional codes for purchased items.
- Apply make up to scheduled customers.
- Book customer makeup appointments via telephone or in person.
- Perform the sale of other beauty items such as perfume, clothes (when needed).
- Stock items and disposal of returned products.
- Answer customer calls, and schedule make up appointments.
- Assist Macys team lead with promotional presale events by calling Macy’s card holders.
Sales Associate
Five Star Beauty
03.2021 - 09.2021
- Greet and acknowledge every customer
- Assist customers with selecting beauty merchandise such as hair extensions/wigs, hair products, makeup products, and facial products.
- Communicate customer requests to management.
- Maintain the orderly appearance of the store.
- Stock merchandise.
- Provide outstanding customer service.
Education
Certified Phlebotomy Technician 1 Year Experience -
Dynamic Phlebotomy
Criminal Justice
Towson University
07.2025
Criminal Justice
Robert Morris University
08.2023
High School - General Studies
Gwynn Park High School
01.2022
Skills
- Microsoft Office Suite which includes Word, Excel, and PowerPoint
- Excellent interpersonal, organizational, communication, and outstanding customer service skills
- Certified Phlebotomy Technician, Sterilization & Infection Control Procedures, Patient Scheduling & Front Desk Operations, Specimen Collection (Urine & Blood)
Certification
- PT - Phlebotomy Technician
Timeline
Receptionist
Hand & Stone Facial Spa
10.2024 - 01.2026
Certified Phlebotomy Technician
Walgreen's Pharmacy
03.2024 - 04.2025
Server
Olive Garden
11.2023 - 12.2024
Sales Associate/Beauty Advisor
Macys
06.2022 - 08.2022
Sales Associate
Five Star Beauty
03.2021 - 09.2021
Criminal Justice
Towson University
Criminal Justice
Robert Morris University
Certified Phlebotomy Technician 1 Year Experience -
Dynamic Phlebotomy
High School - General Studies
Gwynn Park High School
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