Jamya Brown
Hinesville,United States
Summary
Personable Customer Service Representative with marketing background and well-developed persuasion skills. Known for increasing revenue through closing sales and effective skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Chat Support Representative
Kelly Connect
Hinesville , GA
10.2022 - Current
- Researched customer inquiries to provide accurate and up-to-date information.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Handled inbound customer chat conversations from various websites.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Assisted customers with order placement, product returns and order tracking.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
Target
Brunswick, GA
10.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Customer Service Representative
Adecco
Brunswick, GA
06.2018 - 09.2021
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
Education
Diploma - High School
08.2014 - 05.2018
Skills
Training and mentoring
Documentation and reporting
Customer engagement
Web portals
Customer services
Issue escalation
Relationship building
Team Building
Writing skills
Telephone etiquette
Report preparation
Professional telephone demeanor
Complaint resolution
Stocking and replenishing
Recordkeeping strengths
Shipping procedures understanding
Receiving support
Retail store support
Warehousing functions
Technical Support
Creative problem solving
Timeline
Chat Support Representative - Kelly Connect
10.2022 - Current
Cashier - Target
10.2021 - 08.2022
Customer Service Representative - Adecco
06.2018 - 09.2021
Brunswick High School - Diploma, High School
08.2014 - 05.2018