Summary
Overview
Work History
Education
Skills
Timeline
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Jamya Davis

Fort Worth,TX

Summary

Dynamic professional with extensive customer service experience at CVS Health, skilled in technical troubleshooting and process improvement. Proven ability to enhance user experience and resolve complex issues efficiently. Adept at data analysis and documentation, ensuring compliance and operational excellence, while maintaining exceptional time management skills. Frequently, I am praised as hard-working by my peers; I can be relied upon to help your company achieve its goals. I am hardworking, highly motivated, and professionally eager to lend my combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging my abilities to show that I am not only able to analyze data and develop strategies, but also to provide solutions to complex problems and issues. I am an ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

6
6
years of professional experience

Work History

CVS HEALTH

CVS Pharmacy Health
REMOTE, TX
11.2024 - Current
  • I assist customers in navigating the company website and placing online orders, improving the overall user experience.
  • I manage high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
  • Go over balances, eligibility, processed claims, and open tickets and claims for members who needed things escalated.
  • I assist with visa cards being replaced, locked, or activated.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time-management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Skilled in using various software applications and programs, including Microsoft Office and Adobe Creative Suite.

Dairy Stocker

Tom Thumb Grocery
Trophy Club, TX
08.2024 - 11.2024
  • Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
  • Unloaded arriving product stock, and moved it to store display areas.
  • Maintained excellent communication with supervisors regarding any concerns or suggestions related to the dairy department.
  • Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
  • Enhanced store appearance by maintaining a clean and well-organized dairy section.
  • Provided excellent customer service to customers inquiring about dairy products.
  • Restocked empty shelves quickly in order to maintain adequate product availability for customers.
  • Performed daily inspections of refrigeration units to ensure optimal temperature conditions.
  • Maintained cleanliness of the dairy section by sweeping, mopping, and organizing shelves.

Overnight Stocker

Walmart
Roanoke, TX
12.2022 - 08.2024
  • Stocked and neatly arranged items on shelves.
  • Lifted heavy boxes of up to 50 lbs on a regular basis.
  • Accurately and efficiently stocked shelves with merchandise, ensuring proper product placement and rotation.
  • Maintained store aesthetic by organizing merchandise, and creating attractive displays.
  • Followed all safety guidelines to prevent accidents and injuries.
  • Evaluated product expiration dates regularly for safety compliance reasons.
  • Trained new employees on restocking procedures.

Online Personal Shopper

Walmart
Denton, TX
10.2019 - 08.2024
  • Performed quality assurance checks on all outgoing orders before they were shipped out.
  • Maintained accurate records of customer orders and delivery status to ensure timely fulfillment.
  • Responsible for ensuring that all orders are properly packaged prior to shipping out.
  • Tracked customer satisfaction ratings through surveys and other methods in order to identify areas of improvement.
  • Managed returns and exchanges efficiently according to company policies and procedures.

Tier 1 Technical Support

Transcom
Remote , TX
03.2023 - 08.2023
  • I worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs, and resolve problems.
  • Maintained detailed records of customer interactions and transactions, with accurate documentation.
  • Provided customer support for a variety of technical issues, including hardware and software troubleshooting.
  • Performed system maintenance tasks, such as installing updates, patches, and security fixes, to keep systems secure.
  • Ensured compliance with all established protocols while providing customer support services.
  • Analyzed data from multiple sources to create detailed reports for management review.
  • Assisted customers with the installation and configuration of various software applications.
  • Utilized problem-solving techniques to identify the root causes of technical issues quickly and efficiently.
  • Maintained a knowledge base with up-to-date information on products, services, and procedures.
  • Resolved complex technical problems through remote access sessions with customers.
  • Developed effective documentation processes to ensure accurate record-keeping of customer interactions and solutions implemented.

Process Guide

Amazon
Haslet, TX
11.2021 - 07.2022
  • Led initiatives aimed at improving operational efficiency through streamlined workflows.
  • Developed and implemented process improvement plans to reduce manual tasks and increase efficiency.
  • Collaborated with other departments, such as IT, HR, and Accounting, to ensure alignment between different teams' processes.
  • Trained new employees on company policies, procedures, and work ethics.
  • Delegated tasks to team members according to individual strengths.
  • Monitored process performance after implementation, and adjusted procedures as needed.
  • Troubleshot process-related issues and identified solutions to maintain operational flow.
  • Developed metrics to monitor performance against goals and objectives, providing visibility into progress made toward achieving desired outcomes.
  • Conducted training on new processes and procedures, ensuring that users have a thorough understanding of the changes.

Education

High School Diploma -

Burleson
06-2021

Skills

  • Customer service
  • Medicare and Medicaid
  • Adobe expertise
  • Microsoft 365 expertise
  • Skilled in operating various computer systems
  • Effective written communication
  • Technical troubleshooting
  • Order management
  • Data analysis
  • Software installation
  • Process improvement
  • Health plan experience
  • Documentation and reporting skills
  • Dependable and reliable
  • Exceptional time management skills
  • Data entry
  • Claims

Timeline

CVS HEALTH

CVS Pharmacy Health
11.2024 - Current

Dairy Stocker

Tom Thumb Grocery
08.2024 - 11.2024

Tier 1 Technical Support

Transcom
03.2023 - 08.2023

Overnight Stocker

Walmart
12.2022 - 08.2024

Process Guide

Amazon
11.2021 - 07.2022

Online Personal Shopper

Walmart
10.2019 - 08.2024

High School Diploma -

Burleson

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Jamya Davis