JaMya English
Houston,TX
Summary
Exceptional customer services skills, with a 2-year background in a fast-paced warehouse environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hard working and punctual.
Overview
2
2
years of professional experience
Work History
Outbound Picker
Amazon
09.2021 - Current
- Prepared orders by processing requests, pulled materials from warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Kept work areas neat, clean and free from debris.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
PPQA
Amazon
11.2022 - Current
- Picking items within a allotted time to meet customer expectations goals.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Performing assessment on bins to prevent loss in customer satisfaction.
- Proficient in usage of outbound virtual systems, including POPS, Rodeo, Pick console, Fc research and ATLAS.
Process Guide
Amazon
01.2023 - Current
- Managed mezz and multi team as Tier 1, helped coordinate batches, helped to push out volume for HOU8 outbound department.
- Responsible for supervising pick/multi to ensure productivity is being reached at the highest level.
- Ensured successful area performance through tracking, reporting and feedback of associate performance, productivity, quality, and safety standards.
- Able to lead team of 15-30 AA's to meet and exceed performance expectations, maintaining dally plan.
- Successfully Accomplished multiple tasks within established timeframes.
- Proficient in coaching AA's to improve team rate, and quality
- Monitored AA's performance to identify areas of improvement and make necessary adjustments.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Filled in when needed with production duties
Education
Hightower High School
Missouri City, TX2021
Skills
- Flexible and Adaptable
- Quick learner
- open-mindedness
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Efficient in solving problems and producing effective solutions
- Works well under pressure
- Organization and Time Management
- Dependable and Responsible
- Integrity
- Effective communication
- proficient in Microsoft office
- Multitasking Abilities
- Ability to build comprehensive knowledge of company and department procedures
Timeline
Process Guide
Amazon
01.2023 - Current
PPQA
Amazon
11.2022 - Current
Outbound Picker
Amazon
09.2021 - Current
Hightower High School