Ja'Mya Groce
Weaver,AL
Summary
Dedicated, hardworking and driven to tackle various administrative tasks in fast paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Planet Fitness
Pell City, AL
11.2024 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Stylist
DeRay Cutz
Oxford, AL
09.2023 - 11.2024
- Created complex updo hairstyles for special events, weddings, and proms
- Cut and styled hair for diverse client base, specializing in texturizing and thinning
- Maintained neatness of service waiting areas
- Greeted new arrivals and delivered excellent customer service
- Provided clients with catered recommendations for salon retail products to maintain hair health and appearance between appointments
- Booked client appointments and coordinated schedule with salon receptionist
- Scheduled appointments for clients over phone or in-person
- Assisted with inventory management by ordering necessary supplies and products
- Cut and styled clients' hair according to their preferences and needs
- Collaborated closely with other stylists to create positive team environment
- Trained new staff members on salon procedures, policies, and styling techniques
- Managed client records by updating contact information, appointment history, and any relevant notes regarding styling preferences or allergies
- Demonstrated excellent customer service skills by addressing client concerns promptly and professionally
- Handled cash transactions accurately when processing client payments at end of appointments
Handler
FedEx
Eastaboga, AL
11.2022 - 08.2023
- Uphold strict safety standards during training, care and performances
- Prepared shipments by labeling items with appropriate information
- Coordinated with supervisors to ensure smooth workflow operations
- Resolved customer complaints or concerns in timely manner
- Adhered to company policies regarding hazardous material handling
- Communicated effectively with drivers regarding pick-up and drop-off schedules
- Collaborated with team members to meet daily productivity goals
- Wrapped and secured pallets before transportation to prevent damage
- Inspected packages for damage or discrepancies upon receipt
Member Service Representative
Planet Fitness
Oxford, AL
01.2021 - 01.2023
- Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees
- Processed payment transactions and kept accurate records
- Entered data into company software and documented account information and member inquiries
- Prepared daily reports detailing membership activity and financial transactions
- Organized and updated member files to ensure accuracy and accessibility
- Uphold activities to successfully onboard new members and execute timely follow-up and communication
- Monitored lobby area for cleanliness, safety, and stocked brochures or promotional materials for member use
- Handled cash transactions promptly, accurately, and securely
- Resolved member complaints professionally and efficiently
- Assisted members with account inquiries and transactions
Intern
Ob-Gyn Associates of Anniston
06.2021 - 08.2021
- Answer Phones
- Mail patients' statements
- Scan medical documents
- File medical records
Cashier
Winn-Dixie
Anniston, AL
02.2019 - 12.2020
- Gave customers full attention and attended to their needs
- Provided information to customers on products or services
- Worked with supervisory team to meet customer needs
- Informed customers of promotions and special offers to increase sales
- Balanced cash drawer at beginning and end of each shift
- Promoted loyalty programs and store cards
- Engaged customers in pleasant conversation while completing cash register transactions
- Bagged, boxed or wrapped products for customers
- Stocked store shelves and end-caps with merchandise
- Kept clean, organized and well-stocked checkout areas
- Trained new retail team members in customer service and company policies
- Maintained neat drawer with correct amount of change to meet customer needs
- Kept customers happy by quickly processing payments and bagging purchases
Intern
Crawford Clinic
01.2020 - 05.2020
- Answer phones
- Schedule appointments
- Scan medical documents
- Shadowed Dr
- Crawford during surgical procedures
Intern
Regional Medical Center / NHC
01.2019 - 05.2019
- Assist patients with bathing, feeding and clothing
- Reviewed and logged patients' vital signs (manual blood pressure, temperature and respirations)
Education
Standard Diploma - Biology
Anniston High School
Anniston05.2020
General Studies -
Huntingdon College
Montgomery, ALGadsden State Community College
Anniston, ALSkills
- Time management
- Staff recruitment
- Conflict resolution
- Customer service
- Team building
- Performance management
- Employee training
- Scheduling coordination
- Workplace safety compliance
- Team leadership
- Decision-making
- Staff management
- Microsoft Office
- Communication skills
- Clerical support
- Schedule management
Internship
- Ob-Gyn Associates of Anniston - Dr. Jeffrey Collins, 06/01/21, 08/31/21, Answer Phones, Mail patients' statements, Scan medical documents., File medical records
- Crawford Clinic - Dr. George Crawford, 01/01/20, 05/31/20, Answer phones, Schedule appointments, Scan medical documents., Shadowed Dr. Crawford during surgical procedures
- Regional Medical Center / NHC, 01/01/19, 05/31/19, Assist patients with bathing, feeding and clothing., Reviewed and logged patients' vital signs (manual blood pressure, temperature and respirations)
References
Available upon request
Timeline
Assistant Manager
Planet Fitness
11.2024 - Current
Stylist
DeRay Cutz
09.2023 - 11.2024
Handler
FedEx
11.2022 - 08.2023
Intern
Ob-Gyn Associates of Anniston
06.2021 - 08.2021
Member Service Representative
Planet Fitness
01.2021 - 01.2023
Intern
Crawford Clinic
01.2020 - 05.2020
Cashier
Winn-Dixie
02.2019 - 12.2020
Intern
Regional Medical Center / NHC
01.2019 - 05.2019
Standard Diploma - Biology
Anniston High School
General Studies -
Huntingdon College
Gadsden State Community College
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