Jamya Haith
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Foodlion industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Food Lion
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Promoted to Team lead: 08/01/23- Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created a routine for carts to be available inside the building for the customers.
Education
High School Diploma -
East Burke High School
Connelly Springs, NC05.2024
Skills
- Excellent Communication
- Active Listening
- Problem Solving
- Training and Development
- Time Management
- Team Leadership
- Customer Service
- Money Handling Abilities
- Professional Telephone Demeanor
Accomplishments
- Achieved a honorary cavalier award by continuously and generously giving time and dedication to basketball.
- Achieved a district championship trophy in track and field.
Certification
- Cardiopulmonary Resuscitation (CPR) certification - 2023
- Health Occupations Students of America (HOSA) certification - 2023
Timeline
Cashier
Food Lion
06.2022 - Current
High School Diploma -
East Burke High School