Jamya Owens
MOBILE
Summary
Dynamic and results-oriented professional with extensive experience in medical screening and customer service, notably at KEDPLASMA. Demonstrated expertise in venipuncture and exceptional interpersonal skills, leading to enhanced clinic performance and customer satisfaction. Proven ability in leveraging problem-solving skills and phlebotomy techniques to meet and exceed operational goals and maintain high safety standards.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Personable and friendly individual with excellent communication skills and genuine passion for helping others. Possesses solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success.
Overview
3
3
years of professional experience
Work History
Medical Screener\ Phlebotomist
KEDPLASMA
07.2024 - Current
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Maintained clean, neat and properly sterilized work area.
- Trouble shooting.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
- Enhanced overall clinic performance through diligent maintenance of equipment used in conducting medical screenings.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Computer work all day everyday
- Customer Service 24/7
Team Member
Marshalls
04.2024 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Team Member
Areopostale
08.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Assisted in inventory management to prevent stock shortages and overages.
Sales Associate
Walmart
02.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Team Member
Raising Cane's
04.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Made food for customers
- Stocked food and kept food refridgerated
Education
High School Diploma -
Davidson HighSchool
3900 Pleasant Valley Rd 3660907-2023
Skills
- Vital signs monitoring
- Venipuncture
- Positive attitude
- Problem-solving skills
- Clear communication
- Listening skills
- Excellent people skills
- Following instructions
- Sample and specimen collection
- Collecting vital signs
- Multi-tasking strength
- Collaboration and teamwork
- Cash handling
- Phlebotomy techniques
- Cleaning
- Data entry
- Blood collection techniques
- Flexible schedule
- Workplace safety
- Verbal/written communication
- Money handling
- Patient support
- Processing payments
- Cash register operation
- Medical equipment operation
- Blood culture collection
- Computer skills
- Stocking and receiving
- Client service
- Quality control
- Checking credentials
- Store opening and closing
- Organizing work stations
- Paperwork processing
- Performing finger sticks
- Product knowledge
- Recording data
- Complex Problem-solving
- Screening donors
- Meeting deadlines
- Sample storage
- Hemoglobin testing
- Blood pressure measurement
- Medical office administration
- Medical history documentation
- HIPAA compliance
- Maintaining safety
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Call center operations
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Filing
- Live chat support
- Clerical support
- Research
- Recordkeeping strengths
- Spreadsheets
- Proofreading
Timeline
Medical Screener\ Phlebotomist
KEDPLASMA
07.2024 - Current
Team Member
Marshalls
04.2024 - 06.2024
Team Member
Areopostale
08.2023 - 12.2023
Sales Associate
Walmart
02.2023 - 05.2023
Team Member
Raising Cane's
04.2022 - 08.2022
High School Diploma -
Davidson HighSchool
Similar Profiles
Sebastian ZacariasSebastian Zacarias
Regional Field Training Manager at KedplasmaRegional Field Training Manager at Kedplasma
Manuel RuizManuel Ruiz
LVN Charge Nurse at KedplasmaLVN Charge Nurse at Kedplasma
Ebony YoungEbony Young
Assistant Manager at KEDPLASMAAssistant Manager at KEDPLASMA
Michael Drew WallsMichael Drew Walls
Phlebotomist Technician at KedplasmaPhlebotomist Technician at Kedplasma
LEYDEN SPENCERLEYDEN SPENCER
Structural Welder at Ingalls ShipbuildingStructural Welder at Ingalls Shipbuilding