Jamya Smith
Las Vegas
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
6
6
years of professional experience
Work History
Supervisor
AT&T
Las Vegas
05.2022 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Responded to customer questions regarding products, prices and availability.
Supervisor
Roam'n Stop
Las Vegas
08.2023 - 12.2024
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated business processes to ensure adherence to safety regulations.
- Responded to customer questions regarding products, prices and availability.
Customer Service Representative
Alorica
Las Vegas
06.2020 - 05.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Assistant
A Gentle Touch Home Care
Las Vegas
02.2019 - 02.2020
- Answered telephones, directed calls, and took messages.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Managed daily office operations and maintained a clean and efficient workspace.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Education
High School - English, Science, Social Studies, and Math
Canyon Springs High School
Las Vegas, NV06.2017
Skills
- Operations management
- Data analysis
- Compliance assessment
- Report writing
- Team leadership
- Customer service
- Process improvement
- Decision making
- Performance monitoring
- Time management
- Safety regulations
- Communication skills
- Quality assurance
Timeline
Supervisor
Roam'n Stop
08.2023 - 12.2024
Supervisor
AT&T
05.2022 - Current
Customer Service Representative
Alorica
06.2020 - 05.2022
Office Assistant
A Gentle Touch Home Care
02.2019 - 02.2020
High School - English, Science, Social Studies, and Math
Canyon Springs High School
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