Jamye Michelle Mann
Summary
Perceptive field claims estimator offering 17 years of experience in multiple aspects of the auto appraisal and repair process. Successful in devising accurate damage appraisals in line with insurance guidelines and industry standards through clear communication and attention to detail. Driven maximize efficient claims handling and resolution by continually meeting industry KPIs through a clear understanding of goals and objectives.
Overview
18
18
years of professional experience
Work History
Estimator
Gerber Collision & Glass
09.2021 - Current
- Conducts thorough damage assessments, identifying all necessary repairs to restore vehicles to proper fit/form.
- Contributes to team success by collaborating with technicians, management, and other staff members to ensure seamless production operations within the shop.
- Supports customers throughout the repair process, addressing concerns and providing updates on progress.
- Enhances communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Demonstrates adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
Estimator/Production Manager
Joe Hudson Collision Centers
07.2019 - 09.2021
- Created streamlined production schedules and collaborated with technicians, management, and other employees to communicate objectives and goals.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Collaborated with cross-functional teams to ensure timely completion of repairs.
- Implemented quality control system to ensure that in process repairs and completed repairs met industry specifics and standards.
Independent Insurance Adjuster
JM Appraisals (Self Employed)
10.2012 - 07.2019
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations.
- Collaborated with insurance carriers, repair shops, and policyholders to gather necessary information for accurate claim assessments.
- Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
- Reduced fraud instances by conducting meticulous investigations and identifying suspicious claims patterns.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
Customer Service Representative
Sonshine Collision
01.2011 - 07.2011
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Empire Autohaus
12.2009 - 12.2010
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
Estimator
V2 Collision
02.2008 - 06.2009
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Title Clerk
Source One Solutions
06.2006 - 07.2007
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Education
Associate of Arts - Business Administration
American InterContinental University
AIU OnlineHigh School Diploma -
Oak Mountain High School
Birmingham, ALSkills
- CCCOne, Mitchell, Audatex, And AllData expertise
- Excellent Communication
- Analytical and Critical Thinking
- Industry Networking
- Organization and Time Management
- Problem-Solving
- Hand-tool proficiency
- Repair Planning
- Damage Assessment
- Diagnostic Tools
- Welding Techniques
- Quality Control
- Knowledge of insurance protocols
- Body Panel Repair
Timeline
Estimator
Gerber Collision & Glass
09.2021 - Current
Estimator/Production Manager
Joe Hudson Collision Centers
07.2019 - 09.2021
Independent Insurance Adjuster
JM Appraisals (Self Employed)
10.2012 - 07.2019
Customer Service Representative
Sonshine Collision
01.2011 - 07.2011
Customer Service Representative
Empire Autohaus
12.2009 - 12.2010
Estimator
V2 Collision
02.2008 - 06.2009
Title Clerk
Source One Solutions
06.2006 - 07.2007
Associate of Arts - Business Administration
American InterContinental University
High School Diploma -
Oak Mountain High School
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