Ja'Myia Drake
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Work History
Warehouse Handler
11 Months- Operated material handling equipment to ensure efficient loading and unloading of shipments.
Customer Service Agent
2 Years 9 Months- Assisted passengers with check-in procedures, enhancing overall customer experience and satisfaction.
- Resolved customer inquiries regarding flight schedules and policies, ensuring timely and accurate information delivery.
- Managed complex ticketing issues, providing effective solutions to minimize disruptions for travelers.
Cashier
8 Months- Provided exceptional customer service, addressing inquiries and resolving issues.
- Processed customer transactions accurately using POS system.
- Managed cash register, ensuring balanced drawers at shift end.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
Crew Member
1 Year- Provided exceptional customer service, ensuring a positive experience for all guests.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Assisted in managing inventory levels, ensuring availability of snacks and beverages.
- Maintained cleanliness and organization of theatre facilities, enhancing guest satisfaction.
Education
Phlebotomy Certificate - Phlebotomy
- Phlebotomy Clinical Student
Saint Louis School of Phlebotomy | St. Louis, MO
7-Week Clinical Training | 60 Clinical Hours
1-Week Externship
- Completed 60 hours of hands-on clinical phlebotomy training in venipuncture and capillary blood collection.
- Completed a 1-week externship in a clinical setting, applying phlebotomy skills in a real-world healthcare environment.
- Performed supervised venipuncture using straight needles, butterfly needles, and syringes.
- Performed venipuncture from various sites
- Practiced proper patient identification, specimen labeling, and specimen-handling procedures.
- Applied knowledge of order of draw and appropriate tube selection during blood collection.
- Followed infection-control, PPE, and sharps-safety procedures.
- Communicated professionally and compassionately with patients throughout the blood collection process.
- Maintained a clean and organized work area while following laboratory safety guidelines.