Ja'Myia McQueen
Cincinnati,OH
Summary
Dynamic professional with a proven track record at SORTA, adept in basic accounting and prioritization. Excelled in reducing errors through meticulous attention to detail and enhanced customer satisfaction by resolving inquiries efficiently. Skilled in Microsoft Office and database entry, demonstrating strong multitasking abilities and a commitment to accuracy and client privacy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk
United States Post Office
08.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Processed incoming and outgoing mail and packages according to established procedures.
Finance Assistant
SORTA
01.2023 - 12.2023
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Processed daily financial transactions in support of finance team objectives.
- Input financial data and produced reports using CODA.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Entered financial data into company accounting system with stringent adherence to data security protocols.
- Created SOP's for new task.
- Reduced errors in financial statements with meticulous attention to detail during data entry and reconciliation processes.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Service Representative
Home Depot
11.2017 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained staff on operating procedures and company services.
Customer Service Representative
Macys Credit And Customer Service
01.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Finance
Cincinnati State Technical And Community College
Cincinnati, OH12-2023
High School Diploma -
Hughes Stem High School
Cincinnati,Oh05-2018
Skills
- Filing systems
- Database entry
- Prioritization
- Basic accounting
- Processing mail
- Schedule and calendar management
- Mail processing
- Point of sale operation
- Spreadsheet development
- Record preparation
- Expense reports
- Microsoft office
- Document typing and formatting
- Office machine operation
- Accounts payable and receivable
- Google drive
Certification
- Banking and Financial Services
- Business Pathways
Timeline
Finance Assistant
SORTA
01.2023 - 12.2023
Clerk
United States Post Office
08.2021 - Current
Customer Service Representative
Macys Credit And Customer Service
01.2019 - 06.2021
Customer Service Representative
Home Depot
11.2017 - 08.2021
Associate of Science - Finance
Cincinnati State Technical And Community College
High School Diploma -
Hughes Stem High School