Jamylyn Rogers
Fairborn,OH
Summary
Dedicated Certified Nursing Assistant (CNA) with 5 years of in-home patient care experience. Skilled in conducting physical assessments, dressing wounds, and prioritizing client safety, comfort, and dignity. Proficient in direct patient care and recordkeeping. Knowledgeable in CPR and first aid. Dedicated to working collaboratively with physicians, nurses and families to deliver high-quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Skills
- Customized patient support
- Preventive assessment skills
- Patient record management and documentation
- Individualized care plan evaluation
- Medical ethics expertise
- Proficient in HIPAA compliance
- Family support and assistance
- Companionship and emotional support
Certification
- CNA - Certified Nursing Assistant
Work History
Personal Home Care Aide
Ohio Department of Medicaid
03.2020 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with activities of daily living (ADLs) dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Ensure that all patient records and documentation are accurate, up-to-date, and in compliance with ODM's and HIPPA standards and regulations.
- Maintain a clean and safe environment for patients, including proper disposal of medical waste and regular disinfection of equipment and surfaces.
- Evaluate patients' specific needs and develop personalized care plans to meet their personal requirements, considering their unique circumstances and preferences.
- Assist in coordinating with the patient's healthcare professionals to ensure seamless care and communication between all parties involved.
- Take ongoing training and support for PCA Home care employees, ensuring that I stay up-to-date with the latest industry standards and best practices.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
E-Commerce Clerk
Kroger
03.2018 - 01.2019
- Assemble customers' on-line orders, process coupons and payment, and deliver to cars when customers arrive at store for pick up.
- Provide exceptional customer service and address any concerns or issues raised by customers during the online shopping process.
- Assist in resolving customer complaints or issues related to online orders.
- Maintain accurate inventory records of online order items with handheld scanner system.
- Monitor customer feedback and online reviews to identify areas for improvement and implement strategies to enhance the online shopping experience.
Customer Service Representative
Teleperformance
01.2017 - 12.2017
- Collaborate with team members to develop innovative solutions for customer inquiries and concerns.
- Implement innovative customer service strategies to improve customer satisfaction and loyalty.
- Maintain a high level of professionalism and empathy when interacting with customers to ensure a positive customer experience.
- Handle escalated customer inquiries and complaints in a timely and effective manner, ensuring customer satisfaction and retention.
Frontline Cashier Associates
Walmart
03.2016 - 01.2017
- Assisting members with purchasing decisions; and locating merchandise.
- Maintain a clean and organized front-end area, including checkout lanes, self-checkout area, and merchandise displays, to create a pleasant shopping experience for customers.
- Resolve member issues and concerns in a professional and efficient manner to ensure customer satisfaction and loyalty.
- Collaborate with the store team to implement strategies for improving customer service and increasing sales.
Waitress
Pearl Bay
03.2015 - 12.2015
- Provided exceptional customer service by promptly greeting customers and attending to their needs.
- Maintained a clean and organized work area to ensure a safe and sanitary environment for both customers and staff.
- Collaborated with the kitchen staff to ensure timely and accurate delivery of food orders to the customers.
- Handled complaints and resolved issues in a professional and timely manner to ensure customer satisfaction and retention.
- Provide training and guidance to new waitstaff on customer service techniques, menu knowledge, and restaurant policies to ensure consistent and high-quality service.
- Maintain a high level of professionalism and integrity when interacting with customers to build trust and loyalty.
Education
Certificate - Nursing Assistant
Ally College Nursing School
Dayton, OH06-2025
Early Childhood Education
Clark State Community College
Beavercreek, OH12.2018
High school diploma -
Greene County Career And Technology Center
Xenia, OH05.2015
Timeline
Personal Home Care Aide
Ohio Department of Medicaid
03.2020 - Current
E-Commerce Clerk
Kroger
03.2018 - 01.2019
Customer Service Representative
Teleperformance
01.2017 - 12.2017
Frontline Cashier Associates
Walmart
03.2016 - 01.2017
Waitress
Pearl Bay
03.2015 - 12.2015
Certificate - Nursing Assistant
Ally College Nursing School
Early Childhood Education
Clark State Community College
High school diploma -
Greene County Career And Technology Center
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