Jan Alkorbeh
San Bernardino,CA
Summary
Accomplished Manager with a proven track record at Chevron, excelling in client relationship management and strategic business planning. Expert in leveraging marketing and cross-functional teamwork to drive revenue growth and enhance customer satisfaction. Demonstrates strong communication skills and a knack for mentoring, significantly improving team performance and operational efficiency.
Overview
1
1
year of professional experience
Work History
Manager
Chevron
Highland, CA
07.2023 - 12.2024
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Implementing security measures such as surveillance cameras or alarm systems when necessary.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
- Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
- Maintaining accurate records of fuel and other store inventory levels.
- Implemented successful business strategies to increase revenue and target new markets.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Prepared staff work schedules and assigned team members to specific duties.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Managing financial transactions such as deposits, refunds, credits.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Associate of Science - Computer Science
Crafton Hills College
Yucaipa, CASkills
- Marketing
- Cross-functional teamwork
- Business planning
- Coaching and mentoring
- Resource allocation
- Documentation and reporting
- Networking strategies
- Revenue management
- Emergency response
- Task delegation
- Staff development
- Customer relationship management (CRM)
- Strong communication and interpersonal skills
- Ability to handle and resolve customer complaints
- Building and maintaining positive customer relationships
- Providing personalized service
- Accurate cash handling and balancing
- Proficiency in processing transactions (deposits, withdrawals, and payments)
- Knowledge of basic banking products and services
- Familiarity with anti-fraud and security procedures
Experience with k ving software or Point of Sale (POS) svstems
Languages
English
Full Professional
German
Professional
Arabic
Native/ Bilingual
Affiliations
- Soccer
- Billiards
- Swimming
- Study
References
References available upon request.
Timeline
Manager
Chevron
07.2023 - 12.2024
Associate of Science - Computer Science
Crafton Hills College
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