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Jan Anderson
New York Mills,NY
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
16
16
years of post-secondary education
13
13
years of professional experience
Work History
Housekeeping Manager
TrustCommerce
New York Mills, Ny
07.2013 - Current
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised daily housekeeping operations to maintain facility cleanliness and safety.
- Created staff schedules to optimize coverage for all shifts and tasks.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Evaluated employee performance and implemented improvement plans to enhance productivity.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Performed quality control inspections for guest rooms and public areas.
- Ensured compliance with safety regulations and health codes.
- Established cleaning standards for all departments within the hotel property.
- Coordinated maintenance activities with outside contractors as required.
- Provided support during special events such as conferences or conventions when necessary.
- Liaised with vendors to obtain the best pricing for housekeeping supplies and guest toiletries.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Collaborated with other departments on various projects as needed.
- Identified and implemented process improvements to enhance efficiency and productivity in housekeeping services.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
- Verified each completed room against standard plans to maintain consistency.
- Practiced safe work habits and wore protective safety equipment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Explained goals and expectations required of trainees.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Delegated work to staff, setting priorities and goals.
- Reported damage or theft of hotel property to management.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Maintained cleanliness of private stairways and hallways by sweeping and damp-mopping regularly. private stairways and hallways.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Implemented cost-saving measures to reduce operating expenses.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Resolved customer complaints in a timely manner.
- Resolved staff conflicts and maintained a positive work environment within the team.
- Implemented training programs for new hires to enhance team performance.
- Collaborated with management to enforce quality control measures in housekeeping practices.
- Inspect facilities regularly to uphold high cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
Housekeeping Manager
TrustCommerce
New York Mills, New York
07.2013 - Current
- Supervised daily housekeeping operations to maintain facility cleanliness and safety.
- Inspect facilities regularly to uphold high cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Implemented training programs for new hires to enhance team performance.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Collaborated with management to enforce quality control measures in housekeeping practices.
- Developed schedules to ensure adequate staffing for all shifts and tasks.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Ordered cleaning supplies, linens, chemicals, amenities as needed.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Resolved staff conflicts and maintained a positive work environment within the team.
Education
Ph.D. - Management
Oxnard College
Oxnard, CA 07.2010 - 07.2026
Skills
- Quality control
- Quality assurance
- Process improvement
- Operational efficiency
- Inventory management
- Supply inventory management
- Project management
- Team leadership
- Supervisory skills
- Task delegation
- Staff training
- Training and mentoring
- Employee evaluations
- Staff evaluations
- Customer service
- Customer relationship management
- Inter-department collaboration
- Document control
- Financial management
- Invoice processing
- Expense tracking
- Mopping and buffing floors
- Ordering cleaning supplies
- Sorting and washing laundry
- Washing windows
- Performance improvements
Timeline
Housekeeping Manager
TrustCommerce
07.2013 - Current
Housekeeping Manager
TrustCommerce
07.2013 - Current
Ph.D. - Management
Oxnard College
07.2010 - 07.2026