JAN BALDWIN

South Tulsa Community House is a non-profit organization providing assistance to people living in a high-density poverty area in south Tulsa. They have a budget of approximately $1M and provide pantry, health, legal, computer lab and a variety of other services to the community. As Director of Operations, I was responsible for:

• the maintenance of the building, grounds, and equipment;
• staffing and volunteers;
• scheduling of services and programs;
• pantry operations;
• accounts payable and receivable;
• budget.

Accomplishments include:

• redesigning operations during the pandemic so that staff and customers remained safe;
• managing the abundance of donations we received;
• spending nearly $300K in additional funds for improvements to the building and operations in order to provide a safe and healthy environment for staff and clients;
• organizing and distributing Covid vaccines to over 100 clients.k;

• Provided application and system support of various systems on both Windows and Unix servers
• Primary focus was on a system that managed approximately 250 inbound/outbound file secure file transfer relationships with a variety of companies.
• Experience and knowledge of concepts like load balancing, automated failover, proxy servers, firewalls, SAN, etc. played a key role.
• The majority of the transfers utilized PGP-encryption and SFTP over SSH.
• Major accomplishments included:
• Building and maintaining a separate QA/test server to be used by the back-end systems for their test files with vendors;
• Transitioning approximately 100 partners from a fairly open Unix DMZ FTP server to a locked down Windows server utilizing the software package known as GlobalScape;
• Server redesign to allow for automatic failover;
• Single-handedly managing and prioritizing requests from over 250 different customers, both internal and external to the company.

• Supported, maintained, upgraded and enhanced an electronic commerce infrastructure system exchanging natural gas-related data via batch methodologies in a real-time environment with a focus on Federal Energy Regulatory Commission (FERC) requirements
• The data exchanged was in EDI, XML and text formats; utilizing PGP and GPG encryption tools, HTTP, FTP, and VAN data transfer tools; processing on MVS, UNIX and Microsoft NT platforms
• Programming languages employed were korn-shell scripting, awk, C, HTML, Cascading Style Sheets, COBOL, PL/I and JCL
• EDI Translation tools included Gentran: Basic (for mainframe) and Gentran: Server (for UNIX)
• Major accomplishments included:
• Saving $100,000 and an additional 90 days of programming time by engineering a shortcut utilizing a variety of existing data flows;
• Recipient of the Williams Customer Service award (second-highest award) for efforts involved in reducing transaction processing time from 17 minutes to three minutes and in reducing our system problem-detection time from approximately three hours to 15 minutes;
• Affected a better relationship with our internal customers by initiating a series of classroom-type training sessions, demonstrating the benefits available to them.

• Performed all roles related to systems analysis, design, development and support for the PIC system – a telecommunications application system
• PIC primarily interfaced with Local Exchange Carriers (LECs) and third-party carriers
• It included both batch and online programs written in IDEAL, COBOL and JCL; running in an MVS environment; utilizing FTP, NDM and XCOM data transfer tools
• Major accomplishments include:
• Redesigned a daily batch process and coordinated the rewrite and implementation
• Final results reduced processing time from 14 hours to three hours, allowed for more flexibility and the ability to double the amount of data with no significant impact
• Documented the business requirements of the system to allow for a conversion to a UNIX-based platform.