Jan Biese
Greenville,WI
Summary
Team-minded Production Coordinator with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively.
Overview
30
30
years of professional experience
Work History
Operations Coordinator
CBC Coating Inc.
03.2022 - Current
- Inspect stocks to identify shortages, replenish supply and maintain consistent inventory.
- Optimize production schedules by closely monitoring resources and adjusting timelines accordingly.
- Collaborate with internal team to ensure alignment of production schedules with sales forecasts and customer demands.
- Maintain accurate records and handle purchase orders.
- Process manufacturing orders through JDE system.
- Manage daily work orders, ensuring accuracy and timeliness throughout the process.
- Daily monitoring of Coater and Rewinder Production.
- Conduct daily scheduling meetings.
- Create Standard Operating Procedures (SOP).
Customer Solutions Specialist- Precision Coating
Ahlstrom-Munksjo
03.2008 - 03.2022
- Presidents Club Award Winner, legacy Wausau Paper.
- High Profile Accounts & Inside Sales (House Accounts).
- Operating System JDE 9.0, 9.1, & 9.2.
- Primary PDM Specialist.
- Scheduler using Preactor & Daily Scheduling Tasks.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
- Reduced response times by optimizing internal processes and utilizing resources effectively.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Customer Audits requiring travel.
- Worked with system implementations and provided training support when implemented.
- Created Standard Operating Procedures (SOP) for EDI transactions and trained new IT Team members.
Eligibility Supervisor & Customer Advocate
Fiserv Health
04.2006 - 10.2007
- Managed salaried employees.
- Managed all account transitions & project management.
- Managed 200+ Flexible Spending accounts which required daily contact.
- Hired & terminated staff.
- Coached & Mentored staff.
- Occasional travel.
Claim Supervisor
Fiserv Health
09.2001 - 04.2006
- Enhanced team productivity by providing ongoing training and mentorship to 13-16 claims adjusters.
- Managed account transitions and project management.
- Managed 200+ FSA accounts which required daily contact with Clients.
- Coached and mentored staff.
- Occasional travel.
Customer Service Representative
Fiserv Health
10.1995 - 09.2001
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information to Members and Providers.
- Reviewed member's medical benefits to determine claim payments.
- Trained new hires & assisted with Supervisory responsibilities.
- Occasional travel for training & benefit fairs.
Data Entry
Fiserv Health
10.1994 - 10.1995
- Performed data entry for medical claims.
- Entry level position.
Claim Supervisor
Fiserv Health
- 04.2006
- Manage 13 – 16 Customer Service Representatives
- Manage account transitions & project management
- Manage 200+ FSA which require daily contact with Clients
- Occasional travel.
Customer Service Representative
Fiserv Health
10.1995
- Provide customer service to Providers & Members
- Review member’s medical benefits to determine claim payment
- Responsible for training new hires
- Supervisory Responsibilities
- Occasional travel.
Data Entry
10.1994 - 10.1995
- Entry level position – data key medical claims.
Education
High School Diploma -
Marion High School
Marion, WI05.1994
Skills
- Product Knowledge
- Scheduling Optimization
- Production Scheduling
- Scheduling
- Knowledge of manufacturing
- Understanding of supply chain
Timeline
Operations Coordinator
CBC Coating Inc.
03.2022 - Current
Customer Solutions Specialist- Precision Coating
Ahlstrom-Munksjo
03.2008 - 03.2022
Eligibility Supervisor & Customer Advocate
Fiserv Health
04.2006 - 10.2007
Claim Supervisor
Fiserv Health
09.2001 - 04.2006
Customer Service Representative
Fiserv Health
10.1995 - 09.2001
Customer Service Representative
Fiserv Health
10.1995
Data Entry
Fiserv Health
10.1994 - 10.1995
Data Entry
10.1994 - 10.1995
Claim Supervisor
Fiserv Health
- 04.2006
High School Diploma -
Marion High School
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