Jan Broecker

For over 40 years, Willie's has been providing the best quality mastectomy products to help women feel confident again.

• Provide compassionate and knowledgeable fitting consultations for pre and post-mastectomy products.
• Ensure accurate measurements and fittings for patients, resulting in increased comfort, confidence and patient satisfaction.
• Educate patients on available mastectomy products, empowering them to make informed decisions about their care.
• Collaborate with healthcare professionals and insurance providers to comply with HIPPA, and ensure proper billing protocols are adhered to through the utilization of ICD and HCPCS codes.

PVP is a full service Brokerage house representing both tenants and landlords throughout all Southern California.

• Managed critical project dates with real estate contracts utilizing strong analytical and problem solving skills.
• Created and maintained client spreadsheets for the purpose of collecting territorial data.
• Provided support to company President by attending regular client meetings and preparing market rent surveys .
• Developed client tour books, created maps and marketing brochures through extensive research.
• Routinely updated and maintained sales marketing campaigns through the use of Mailchimp.

The fourth-largest US residential firm in North America with over 600 offices located across the US and Canada.

• Recruited immediately upon receiving my license by the West Coast Realty Group within KW Newport Estates.
• Guaranteed excellent service to prospective buyers and sellers alike to ensure homes sell for top dollar and in turn are purchased at fair market value.
• Prepared Comparative Market Analysis reports utilizing similar properties that have recently sold to determine its competitive market price.
• Promoted sales of properties utilizing all tools in today's market including advertisements, open houses, and participation in multiple listing services.
• Coordinated with escrow companies, lenders, home inspectors to ensure that terms and conditions of purchase agreements are met before deadlines.
• Contacted property owners and advertise services to solicit property sales listings.

Manufacturer and distributor of IP Digital Surveillance cameras selling through national and international distributors.

• After the merger of Vicon and IQinVision, I was promoted to Sales Administrator.
• Due to my excellent organizational and communicative skills, I was the sole coordinator of 8 Regional Sales Managers calendars throughout the United States.
• Key responsibilities include communicating with all accounts for the purpose of scheduling & coordinating appointments, generating sales, creating CRM database, and providing sales support.
• Increased sales appointments by 32% through effect communication skills and follow up, which in turn increased distribution business by over 11%.
• Capturing account/sales associate information for the sole purpose of creating a new CRM database.
• Provided education to key accounts on product features, functionality, and warranty on full product line as well as monthly promotional activities.
• Generate sales leads for sales team through extensive cold calling.

Was converted from a temporary role to a full-time position.

• Supported a team of 50 sales representatives in the United State and abroad.
• Key responsibilities included interfacing with customers, pre and post sales support, report generation and administering all customer service processes.
• Uncovered core issue with return policy, took initiative to revamp policy which was implemented companywide and resulted in significant cost savings.
• Created and implemented new shipping process tailored to each account's needs which decreased shipping errors, reduced shipping times and improved customer service.
• Supported National Sales Team by updating and maintaining SalesForce system to log and monitor sales opportunities to meet monthly sales quotas.
• Generated and distributed weekly sales status and monthly commission reports.

Took a 5 year sabbatical to raise my newborn daughter. I returned to the workforce when she began attending school.

Manufacturer of high-end food preparation tools and gadgets.

• Responsible for the largest accounts including; Bed Bath & Beyond, Williams Sonoma, Linens and Things and Crate & Barrel.
• Duties included: procuring forecasts; maintaining inventory levels for products, packaging, and labels; facilitating orders to meet monthly shipping quotas, overseeing product exchanges and returns.
• Trained, coached, and mentored employees in all aspects of customer service.
• Received Outstanding Manager Award for consistently meeting performance benchmarks of the customer service department (speed, accuracy, volume) with a staff of 5.
• Developed, managed and participated in the implementation of EDI procedures to ensure the proper shipping of fulfillment orders.
• Analyzed data to produce sales trend reports which were used to adjust manufacturing quotas.
• Built productive relationships with accounts by demonstrating a superior work ethic, and providing tactful resolutions.
• Facilitated communication between Zyliss corporate management staff and national account buyers.

• Solely responsible for developing, designing and merchandising the Zyliss booth for the largest industry trade shows each year.
• Established procedures which minimized the cost of construction, merchandising and deconstruction of the booth.
• Facilitated and planned the selection and placement of all products within the booth.
• Participated and supervised a merchandising staff of 20 during the construction and deconstruction of the booth.
• Created planograms for accounts, sales representatives and company catalogs to maximize product sales.

• Delivered outstanding service by resolving customer inquiries, complaints, and billing questions
• Duties included data entry, return authorizations, heavy phones, order status updates, and filing
• Recognized for continuous initiative, enthusiasm, and dependability in performance evaluations
• Officially commended by management for my ability to tactfully resolve problems quickly
• Performed consistently under pressure in a fast-paced environment
• Contributed to maintaining the department's 99% data entry accuracy rating.