Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jan Caraang

Federal Way,WA

Summary

Experienced and results-oriented Store Manager with over 17+ years of success leading high-volume retail locations, motivating diverse teams, and delivering exceptional operational performance. Proven ability to increase customer satisfaction, optimize inventory control, and consistently exceed sales targets. Known for driving store profitability through strategic planning, staff development, and a hands-on leadership style. Seeking to bring strong leadership and operational expertise to a forward-thinking retail organization focused on growth and team excellence.



Overview

20
20
years of professional experience
1
1
Certification

Work History

Store Manager

Rite Aid
01.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.

Store Manager

Bartell Drugs Corporation
08.2014 - 12.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

Assistant Manager

Bartell Drugs Corporation
07.2011 - 08.2014
  • Supervised day-to-day operations to meet performance, and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.

Shift Supervisor

Bartell Drugs Corporation
07.2009 - 07.2011
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Assigned each member of the team with specific daily tasks and responsibilities.

Associate

Bartell Drugs Corporation
08.2007 - 07.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Assistant Manager

McDonald's Restaurant
06.2005 - 08.2008
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Quality Control Assistant

Trident Seafood's
07.2005 - 07.2006
  • Improved product quality by implementing thorough inspection procedures and conducting regular audits.
  • Examined products for imperfections and defects.
  • Operated and maintained testing equipment.

Education

Chief Sealth International High School
Seattle, WA
06-2005

Skills

  • Multi- Store Operations
  • Store Operations
  • New Store Openings
  • Talent Management and Development
  • Recruiting
  • Team Leadership
  • Customer service
  • Problem-solving
  • Driven work ethic
  • Multitasking and organization
  • Inventory management
  • Store merchandising

Accomplishments

  • Opened 3 new store locations for Bartell Drugs.

    • (South Lake Union, International District, and Belltown Locations)

Certification

  • Certified Nursing Assistant , 2006
  • Licensed Pharmacy Assistant, expired on 09/2026

Timeline

Store Manager

Rite Aid
01.2021 - Current

Store Manager

Bartell Drugs Corporation
08.2014 - 12.2020

Assistant Manager

Bartell Drugs Corporation
07.2011 - 08.2014

Shift Supervisor

Bartell Drugs Corporation
07.2009 - 07.2011

Associate

Bartell Drugs Corporation
08.2007 - 07.2009

Quality Control Assistant

Trident Seafood's
07.2005 - 07.2006

Assistant Manager

McDonald's Restaurant
06.2005 - 08.2008

Chief Sealth International High School

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