Jan Charles
HOLTON,KS
Summary
Experienced Customer Service Supervisor with over 10 years experience as Supervisor and 7 years as a customer service representative for the same company. Accustomed to defusing customer dissatisfaction. Highly proficient with Microsoft Excel, and Word. 10 Key, and Billing systems for Telcom.
Prior to working for JBN Telephone/Giant Communications,
I was a part Owner of Phoenix Ag-Lines in Jetmore, KS. We were a trucking business where I managed all payroll for over 40 drivers and office staff. Managed log sheets, and receipts.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
JBN Telephone
09.2013 - Current
- Trained, supervised, and mentored Customer Service Representatives.
- Coached employees through day to day situations.
- Quality checked all service orders.
- Managed time off requests and time worked for payroll.
- Balanced and deposited all monies received daily.
- Enrolled, processed, and filed claims for ACP and Lifeline programs for Internet and Telephone.
- Managed office supplies and usage.
- Resolved issues with customers regarding billing or service.
Customer Service Representative
JBN Telephone
06.2006 - 08.2013
Accepted and processed all payments from customers.
Created all service orders for new services, trouble tickets, upgrades to service.
Kept up to date on all ongoing upgrades to services.
Investigated and resolved customer inquiries and complaints quickly.
Answered calls and happily greeting customer as they walked into the storefront.
Education
No Degree - Business Administration
Fort Hays State University
Hays, KSNo Degree - Business Administration -
Dodge City Community College
Dodge City, KS Skills
- Customer Service Management
- New Hire Training
- Staff Assignments and Supervision
- Time Tracking
- Team Productivity
- Customer Escalations
- Professional Phone Etiquette
- Call Monitoring
- Customer Relations
- Team Meetings
- Verbal and Written Communication
- Microsoft Office
- Quality Assurance
- Stockroom Management
- Staff Training
Timeline
Customer Service Supervisor
JBN Telephone
09.2013 - Current
Customer Service Representative
JBN Telephone
06.2006 - 08.2013
No Degree - Business Administration
Fort Hays State University
No Degree - Business Administration -
Dodge City Community College
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