Jan Crow
Houston,TX
Summary
Strategic Business Administrator with 30+ years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
Overview
23
23
years of professional experience
Work History
Community Business Director
Atria Senior Living
10.2011 - 11.2024
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed strategic plans and initiatives.
- Enhanced company brand reputation, positioning the business as an industry leader through public relations initiatives and community engagement activities.
- Developed high-performing teams with targeted recruitment strategies, customized training programs, and ongoing mentorship.
- Improved operational efficiency for streamlined processes, optimizing resource allocation and reducing costs.
- Strengthened customer loyalty through exceptional service delivery standards, addressing concerns promptly with tailored solutions that exceeded expectations.
- Reconciled business and creative needs.
- Executed training programs.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Business Office Manager
Bucker Retirement / Parkway Place Senior Living
07.2001 - 10.2011
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Education
Women's & Youth Ministries
Berian Bible School
Tulsa, OKAccounting And Finance
Tulsa Community College
Tulsa, OKAccounting And Finance
Houston Community College
Houston, TXSkills
- Ethics and integrity
- Operations management
- Crisis management
- Team development
- Managing multiple projects
- Financial reporting
- Accounting software
- Customer service
Timeline
Community Business Director
Atria Senior Living
10.2011 - 11.2024
Business Office Manager
Bucker Retirement / Parkway Place Senior Living
07.2001 - 10.2011
Women's & Youth Ministries
Berian Bible School
Accounting And Finance
Tulsa Community College
Accounting And Finance
Houston Community College