Janet Crusing
Frankfort,Illinois
Summary
Seasoned Operations Manager and talented leader with 40+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Operations Manager
Hohmann And Barnard
2021.08 - 2024.01
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Branch Manager
Hohmann And Barnard
1995.08 - 2021.08
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Office Administrative Assistant
AA Wire Products
1984.08 - 1995.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Strengthened relationships with vendors to negotiate favorable contract terms that benefited the organization financially.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
Education
No Degree - General Studies
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Amos Alonzo Stagg High School
Palos Hills, IL1979
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Vendor Sourcing
Timeline
Operations Manager
Hohmann And Barnard
2021.08 - 2024.01
Branch Manager
Hohmann And Barnard
1995.08 - 2021.08
Office Administrative Assistant
AA Wire Products
1984.08 - 1995.08
No Degree - General Studies
Moraine Valley Community College
High School Diploma -
Amos Alonzo Stagg High School
Similar Profiles
Naomi MillerNaomi Miller
Sales Support Executive at Hohmann & BarnardSales Support Executive at Hohmann & Barnard
Jennifer PilzJennifer Pilz
Accounts Receivable Manager at HOHMANN & BARNARDAccounts Receivable Manager at HOHMANN & BARNARD
BRITTANY TROTMANBRITTANY TROTMAN
Assistant Commercial Insurance Account Manager at Barnard Donegan InsuranceAssistant Commercial Insurance Account Manager at Barnard Donegan Insurance