Summary
Overview
Work History
Education
Skills
Timeline

Jan Davidson

Customer Service
Port Townsend,WA

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

23
23
years of professional experience

Work History

Associate Team Leader/Office Manager

HRBLOCK
Port Townsend, WA
11.2020 - 04.2023
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Front Desk Associate

Celilo Inn & Comfort Suites Columbia River Gorge
The Dalles, OR
05.2017 - 10.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Asked customers questions to meet special requests.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained cleanliness and organization of front desk area.
  • Answered guest questions and referred to local points of interest.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.

Live In/on-site Motel Manager

Dintys Motor Inn
Biggs Junction, Oregon
01.2000 - 08.2016
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Increased customer service ratings through personable service.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Prepared monthly resort audits for review.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Fostered safe lodging environment with reliable and effective security services.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Education

Diploma - General

South Albany High School, Albany, OR

Skills

Safety processes and procedures

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Timeline

Associate Team Leader/Office Manager - HRBLOCK
11.2020 - 04.2023
Front Desk Associate - Celilo Inn & Comfort Suites Columbia River Gorge
05.2017 - 10.2020
Live In/on-site Motel Manager - Dintys Motor Inn
01.2000 - 08.2016
South Albany High School - Diploma , General

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Jan Davidson Customer Service