Jan DeLuna
Summary
Dynamic Business Consultant with a proven track record at Health Care Service Corporation, enhancing client satisfaction through tailored benefit administration and successful project delivery. Excelled in fostering partnerships, mentoring, and cross-functional collaboration to accomplish fulfilling client needs. Skilled in data analysis and effective communication, I consistently exceeded client expectations without compromising deadlines. I am equipped with thorough understanding of our business operations and requirements to succeed.
Overview
27
27
years of professional experience
Work History
Business Consultant
Health Care Service Corporation, HCSC
Wichita Falls, TX
03.1998 - Current
- Increased client satisfaction by implementing benefit solutions for their unique business needs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Established strong client relationships through excellent written and verbal communication skills and consistently delivering superior customer service
- Mentored associate business consultants, fostering professional development and sharing industry expertise.
- Collaborated with cross-functional teams to ensure seamless execution of new business while meeting all current client's expectations.
- Improved client satisfaction by promptly addressing inquiries and resolving issues, ensuring a seamless customer experience.
Education
BBA - Marketing
Midwestern State University
Wichita Falls, TX12-1994
Skills
- Presentation skills
- Data analysis
- Customer service
- Continuous improvement
- Report preparation
- Analytical thinking
- Issue research
- Teamwork and collaboration
- Time management
- Multitasking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Self motivation
- Professionalism
- Training and mentoring
Timeline
Business Consultant
Health Care Service Corporation, HCSC
03.1998 - Current
BBA - Marketing
Midwestern State University