Jan DeLuna
Summary
Dynamic Business Consultant with a proven track record at Health Care Service Corporation, enhancing client satisfaction through tailored benefit administration and successful project delivery. Excelled in fostering partnerships, mentoring, and cross-functional collaboration to accomplish fulfilling client needs. Skilled in data analysis and effective communication, I consistently exceeded client expectations without compromising deadlines. I am equipped with thorough understanding of our business operations and requirements to succeed.
Overview
27
27
years of professional experience
Work History
Business Consultant
Health Care Service Corporation, HCSC
03.1998 - Current
- Increased client satisfaction by implementing benefit solutions for their unique business needs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Established strong client relationships through excellent written and verbal communication skills and consistently delivering superior customer service
- Mentored associate business consultants, fostering professional development and sharing industry expertise.
- Collaborated with cross-functional teams to ensure seamless execution of new business while meeting all current client's expectations.
- Improved client satisfaction by promptly addressing inquiries and resolving issues, ensuring a seamless customer experience.
Education
BBA - Marketing
Midwestern State University
Wichita Falls, TX12-1994
Skills
- Presentation skills
- Data analysis
- Customer service
- Continuous improvement
- Report preparation
- Analytical thinking
- Issue research
- Teamwork and collaboration
- Time management
- Multitasking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Self motivation
- Professionalism
- Training and mentoring
Timeline
Business Consultant
Health Care Service Corporation, HCSC
03.1998 - Current
BBA - Marketing
Midwestern State University
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