Jan E. Taberski
Vista,CA
Summary
Dedicated and experienced customer service professional with over 22 years in the retail and hospitality industries. Proven ability to manage operations, lead teams, and provide exceptional customer experiences. Skilled in conflict resolution, employee coaching, and multitasking in high-paced environments.
Overview
37
37
years of professional experience
Work History
Job Coach for Adults with Disabilities
Goodwill Industries of San Diego
San Diego
05.2025 - Current
- Facilitated identification of career goals and development of job readiness skills for clients.
- Crafted personalized action plans aligned with individual client needs and strengths.
- Conducted mock interviews to enhance client preparedness for employment situations.
- Delivered ongoing support and guidance throughout clients' job search processes.
Service Operations Manager
Albertsons Grocery Company
01.2021 - 01.2025
- Lead and support a team of 25+ associates, providing training, coaching, and performance feedback.
- Handle customer inquiries, resolve complaints, and ensure a positive shopping experience.
- Oversee cash accountability, loss prevention procedures, and store operations.
Starbucks Supervisor
Albertsons Grocery Company
01.2001 - 01.2021
- Lead and support a team of 10 associates, providing training, coaching, and performance feedback.
- Managed scheduling, ordered supplies, controlled inventory, and ensured compliance with safety standards to maintain operational efficiency.
- Oversaw daily operations of in-store Starbucks location, ensuring smooth service delivery.
Customer Service Associate
Ralphs Grocery Company
01.1990 - 01.1997
- Delivered high-quality service to customers in a fast-paced retail environment.
- Handled transactions, answered customer questions, and supported front-end operations.
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately at the checkout counter.
- Resolved customer complaints and provided effective solutions.
Education
Certificate - Retail Management
Cerritos College
08-2026
Medical Terminology, Anatomy & Physiology
San Juan Capistrano Adult Education
01-2017
General Education
Saddleback College
01-1985
San Clemente High School
01-1984
Skills
- Job readiness coaching
- Microsoft Office proficiency
- Customer Service & Guest Relations
- Conflict resolution
- Cash management
- Scheduling and inventory
- Inventory control
- Food safety compliance
- Retail management
- Microsoft Office proficiency
- Problem solving
- Adaptive job support
- Communication skills
- Customer support
- Communication skills
Timeline
Job Coach for Adults with Disabilities
Goodwill Industries of San Diego
05.2025 - Current
Service Operations Manager
Albertsons Grocery Company
01.2021 - 01.2025
Starbucks Supervisor
Albertsons Grocery Company
01.2001 - 01.2021
Customer Service Associate
Ralphs Grocery Company
01.1990 - 01.1997
Certificate - Retail Management
Cerritos College
Medical Terminology, Anatomy & Physiology
San Juan Capistrano Adult Education
General Education
Saddleback College
San Clemente High School