Jan Fox
Mars Hill,NC
Summary
Accomplished and caring customer service representative with several years of experience on many different levels. Excellent stats that speak for themselves and produce exceptional results.
Professional helper committed to high standards and achieving results. Extensive experience in support roles with focus on efficiency and reliability. Known for strong team collaboration and adaptability to changing needs, consistently delivering dependable assistance. Expertise in problem-solving and effective communication, enhancing operational success.
Overview
17
17
years of professional experience
Work History
Helper
Fox Construction
Mars Hill, NC
06.2020 - Current
- Assisted in site preparation, ensuring compliance with safety standards and operational guidelines.
- Operated various power tools and equipment to support construction activities efficiently.
- Collaborated with team members to streamline material handling processes on job sites.
- Maintained clean and organized work environments, enhancing safety and productivity.
- Supported skilled tradespeople by providing necessary materials and tools promptly.
- Contributed to project timelines by executing tasks efficiently and adapting to changing priorities.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
CSR
Arvato Digital
Chandler, AZ
09.2014 - 09.2018
- Provided on-job training support to new-hire and up-training classes.
- Provided floor support to other agents as part of approved support team.
- Performed financial transactions and disputes on behalf of customers request.
- Educated customers on banking regulations and self-service opportunities.
- Cross-sold products and services in accordance with Federal regulations.
- Researched and resolved customer inquiries and problems.
Clerk
Country Hub
Mars Hill, NC
04.2013 - 02.2014
- Maintained and reconciled primary and secondary ledgers.
- Verified, allocated, and posted transactions.
- Prepared and maintained historical records.
- Handled incoming product reception and inventory counts.
- Assisted with product purchasing and money exchange.
Manager
Eats & Treats Café
Asheville, NC
11.2012 - 04.2013
- Recruited, trained and supervised staff.
- Maintained employees records and prepared staff schedules.
- Coached and motivated employees to increase performance and productivity.
- Administered employee improvement plans and disciplinary action.
- Ensured compliance with health and food-safety regulations.
- Prepared and maintained inventory and financial records.
Assistant Manager
Hardee's
Mars Hill, NC
07.2009 - 08.2012
- Internal Promotion
- Recruited, trained, and supervised staff.
- Ensured compliance with health and food-safety regulations.
- Prepared and maintained inventory and financial records.
- Assisted as-needed with daily business needs such as cooking and cleaning.
Education
Associate of Applied Science - Accounting
Kaplan University
07-2008
Skills
- Active Listening
- Social Perceptiveness
- Service Orientation
- Active Learning
- Customer and Personal Service
- Reading Comprehension
- Mathematics
- Time Management
Timeline
Helper
Fox Construction
06.2020 - Current
CSR
Arvato Digital
09.2014 - 09.2018
Clerk
Country Hub
04.2013 - 02.2014
Manager
Eats & Treats Café
11.2012 - 04.2013
Assistant Manager
Hardee's
07.2009 - 08.2012
Associate of Applied Science - Accounting
Kaplan University