Jan Goodman

• Spirometry testing.
• Nebulizer treatments.
• Performed a variety of duties associated with patient care and record keeping.
• Received and screened incoming calls and visitors.
• Maintained appointments with the physician’s schedule.
• Answered questions concerning clinic protocol.
• Applied clinic guidelines concerning the release of patient information.
• Referred medical or treatment related questions to the physician.
• Showed the ability to communicate, consult and interact with other members of the healthcare team, external relations, customer service, and patient education.
• Showed the ability to prioritize workloads and meet goals.
• Scheduled, cancelled or rescheduled outpatient procedures and office visits for patients and referring offices.
• Explained and gave the patient written instructions for procedures.
• Showed the ability to function effectively in medical emergencies.
• Documented in the patient’s electronic medical record.
• Phoned prescriptions to pharmacy per MD orders.
• Patient triage.

• Maintained accurate patient records using electronic health record systems.
• Conducted routine assessments, documenting vital signs and changes in condition.
• Trained new staff on clinical protocols and safety procedures to enhance team efficiency.
• Implemented infection control measures, contributing to improved patient safety standards.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Improved patient satisfaction with empathetic communication and timely response to needs.
• Assisted in management of patient flow in busy settings, reducing wait times and improving efficiency.
• Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
• Coordinated patient transfers to other facilities.

Performed a variety of duties associated with patient care, receptionist, clerical and record keeping.

Received and screened incoming calls and visitors.

Maintained appointments with the Physicians schedule.

Answered questions regarding clinic protocol.

Applied clinic guidelines concerning the release of patient information.

Referred medical and treatment related questions to the Physician.

Showed the ability to communicate, consult and interact with other members of the healthcare team, external relations, customer service and patient education.

Showed the ability to prioritize workloads and meet goals.

Scheduled, canceled or rescheduled outpatient procedures and office visits for patients and referring offices.

Explained and gave patient written instructions for procedures.

Showed the ability to function in medical emergencies.

Completed patient interview and documents according to clinic guidelines and requirements.

Identified the patient prior to anything being done.

Performed EKG's.

Documented in the patients electronic medical records. .

• Maintained appointments with the physician’s schedule.
• Phoned prescriptions to pharmacy per MD orders.
• Showed the ability to communicate, consult and interact with other members of the healthcare team, external relations and customer service.
• Showed the ability to prioritize workloads.
• Performed a variety of duties associated with receptionist, clerical and record keeping.
• Documented in the patient’s electronic medical record.
• Performed end of day report and electronic deposits.
• Patient triage.

• Performed a variety of duties associated with patient care, receptionist, clerical and record keeping.
• Received and screened incoming calls and visitors.
• Maintained appointments with the physician’s schedule.
• Answered questions concerning clinic protocol.
• Applied clinic guidelines concerning the release of patient information.
• Referred medical or treatment related questions to the physician.
• Showed the ability to communicate, consult and interact with other members of the healthcare team, external relations, customer service, and patient education.
• Showed the ability to prioritize workloads and meet goals.
• Scheduled, cancelled or rescheduled outpatient procedures and office visits for patients and referring offices.
• Explained and gave the patient written instructions for procedures.
• Showed the ability to function effectively in medical emergencies.
• Completed patient interview and documents according to clinic guidelines and requirements.
• Identified the patient prior to any procedure being performed.
• Performed EKG’s.
• Documented in the patient’s electronic medical record.

• Reviewed medical records for clarification of coding issues and adequate supporting documentation.
• Served as first level of review for claims identified in the adjudication process.
• Ensured that reimbursement provisions and pricing information stipulated in provider contracts were codified and incorporated as guidelines stated.
• Investigated contractual deviations, departures from coding norms and changes in coding practices.
• Assisted and supported with internal audits when needed.
• Investigated, reviewed and made any provider appeals that addressed findings with the Chief Medical Officer for approval of recommendation to pay or uphold the denial. The decision was then sent to the claims department for adjudication process.
• Analyzed claims to determine correctness of payment through research of member eligibility, proper authorizations, plan coverage through other carriers and utilization of medical diagnosis/procedure codes.
• Identified enhancements to the audit process and procedure as needed.
• Interacted with client and CHP team members to resolve issues.
• Documented findings.

• Developed educational relationships with new and existing physicians as well as other healthcare providers in Jefferson, Madison and Taylor counties and part of Leon county.
• Promoted an understanding and support for hospice and end of life care.
• Maintained contact with staff, physician offices and other healthcare facilities.
• Participated in health promotion activities in the community through health fairs/expos.
• Presented educational classes on many healthcare topics including, HIV, hepatitis and diabetes.
• Prepared weekly and monthly reports for the number of visits to facilities, physician offices and number of educational programs performed for that time period.
• Maintained and updated list of community resources.
• Maintained copies of attendance records for educational classes.

• Performed a variety of receptionist, clerical and record keeping duties associated with patient care and treatment.
• Received and screened incoming calls and visitors.
• Maintained the appointment book with the physician’s schedule.
• Answered questions concerning clinic protocol.
• Applied clinic guidelines concerning the release of patient information.
• Referred medical or treatment related questions to the physician.
• Verified patients Health Insurance and Privacy Act Statement (HIPAA) notifications were completed and signed.
• Showed the ability to communicate, consult and interact with other members of the healthcare team, external relations, customer service, and patient education.
• Showed the ability to prioritize workloads and meet goals.
• Posted hospital and office charges then filed the insurance claims.
• Accounts payable, accounts receivable, calculation of payroll taxes and debt collection.
• Called and reminded patients of the procedures and appointments the day before and answered any questions.
• Obtained authorizations or referrals from the patient’s insurance company.
• Handled patient and insurance company questions.
• Ordered office and medical supplies.
• Performed other duties as assigned and needed.
• Scheduled, cancelled or rescheduled outpatient procedures and office visits for patients and referring offices.
• Explained and gave the patient written instructions for procedures.
• Showed the ability to function effectively in medical emergencies.
• Completed patient interview and documents according to clinic guidelines and requirements.
• Identified patient prior to any procedure being performed.
• Performed EKG’s.
• Applied and removed Holter monitors along with editing the reports.
• Evaluated test ordered and collected blood sample by venipuncture.
• Took and recorded vital signs.
• Administered injections and medications.
• Prepared patients for stress tests and assisted physician in performing the stress test.

• Patient triage.
• Documented and updated patient charts.
• Ordered and restocked medical supplies.
• Phoned in prescriptions per physician’s order.
• Received and screened calls and visitors.
• Applied clinic guidelines concerning the release of patient information.
• Showed the ability to communicate, consult and interact with other members of the healthcare team, external relations, customer service, and patient education.
• Obtained authorizations or referrals from insurance companies.
• Identified patients prior to any test being performed.
• Evaluated test that were ordered and collected blood sample by venipuncture.
• Took and recorded vital signs.
• Administered injections and medications per physician’s order.
• Documented in patients record.
• Performed other duties as assigned.