Jan Guzman
Battle Creek,MI
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
16
16
years of professional experience
Work History
Intake Specialist
Community Action Agency
11.2021 - 12.2023
- Intake Specialist, working with clients to provide financial assistance to help pay their utility bills. Worked remotely full-time during the Pandemic. Followed grant guidelines as it related to program monetary cap and eligibility. Use of dba and EmpowOR computer programs. Assisting client with intake paperwork, maintaining confidentiality and providing dignified services. Worked remotely as well as in-office. Use of the 3CX phone system to make and receive calls on personal cell phone. Attention to detail, efficient work and excellent customer service. Recognized two months consecutively as employee of the month
Accounts Coordinator
Nexcare: Faith Haven and Evergreen Sr. Care/Rehab
01.2017 - 11.2021
- Accounts Receivable, I have an excellent collections track record and D.S.O. and have achieved bonus for every quarter. I check Insurance verification's for Medicaid, Medicare, Managed Care, etc., have extensive knowledge of how these insurances work and what they will pay for Nursing home stays. Backup for admissions. Familiar with the admission process and meeting with families and doing admissions paperwork. Helping families apply for Medicaid and keeping in close contact with DHHS workers. Processing ancillary billings. Maintaining resident trust funds, making deposits, and act on behalf of the facility as Social Security rep payee for residents. Excellent record keeping skills, all information needed for State Surveys is readily available. Maintaining Medicare NOMNC Letters. Use of Point Click Care, PowerPoint, Word, and Excel. Maintain confidential resident files. Have an excellent repoire with families, residents and co-workers. Familiar with ICD-10 coding and UB-4 billing.
Business Office Manager
Battle Creek Manor
01.2014 - 12.2016
- Accounts Receivable, I had averaged 100% collections for the years of my tenure there. Insurance verification's for Medicaid, Medicare, Managed Care, etc., have extensive knowledge of how these insurances work and what they will pay for Nursing home stays. Helping in the admissions process, giving tours, meeting with families and doing admissions paperwork. Helping families apply for Medicaid and keeping in close contact with DHHS workers. Processing ancillary billings. Maintaining resident trust funds, making deposits, and rep payee for residents. Excellent record keeping skills, all information needed for State Surveys is readily available. Maintaining the PPS Board, Medicaid Eligibility Logs, Medicare Cut letters and LOCD logs. Use of Point Click Care, Matrix, PowerPoint, Word, Excel, and Publisher. Maintained resident files. Received the Facility Award for our company for the Highest Collections Goals in 2014/2015. Nominated for Employee of the Year Award 2015.
Human Resources Manager/Office Manager
Brookdale Senior Living
04.2008 - 06.2013
- Business Office Coordinator/ Human Resources / Resident Assistant I Began as a Resident assistant and was promoted to Team Leader within a few months of hire and then promoted to Business Office/ HR within 9 months. Assisted Residents with ADL's, passed medications, took vitals, helped in the dining room. Received the Award for Caring from the Alzheimer's Association in 2008. Accounts payable, interviewing, hiring, KRONOS time keeping system. Worked in the HRIS systems with FIMS, RIMS and SIMS for admissions as well as financial information. Background checks, conducted orientation training, paperwork for all new hires. Maintained personnel files. Received 100% in my department for state surveys for Human Resources. Use of PowerPoint, Word Excel and Publisher. Overseeing office procedures, Processing of all accounts receivable in a timely manner, Management of time sheets and KRONOS auditing Responsible for all new hire paperwork, Responsible for all HR record keeping and state and federal compliance thereof Established an excellent reputation with all vendors as well as with residents and family members, monitoring of overtime and associates time sheets, Creation of monthly newsletter for associates, Interviewing, Hiring, New Hire Orientation, Scheduling, Filled in for the Resident Care Coordinator at the Kalamazoo location periodically. Microsoft Office Word, Excel, Power point, Publisher. 65 Words per minute, Compliance with Federal Regulations, HIPPA Laws, EEOC Implemented tracking sheets to help with organization of different departments Monthly Call Program to resident family members.
Education
Bachelor's - Business Administration
Davenport University
Battle Creek, MI05.2004
Associates - Business Management
Davenport College
Battle Creek, MI03.1993
H. S. Diploma - Business Administration
Addison Central High School
Addison, NY06.1990
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Follow-up skills
- Records maintenance
- Group and individual instruction
- Cross-cultural sensitivity
- Claims processing
- Client intake
- Empathic communication
- Appointment scheduling
- Insurance verification
- Inventory management
- Patient scheduling
- Multi-line phone systems
- Confidentiality
- Microsoft office
- Employee training
- Customer service
- Maintaining client records
- Active listening
- Problem-solving
- De escalation tactics
- Data confidentiality
- Previous Substitute Teacher
Timeline
Intake Specialist
Community Action Agency
11.2021 - 12.2023
Accounts Coordinator
Nexcare: Faith Haven and Evergreen Sr. Care/Rehab
01.2017 - 11.2021
Business Office Manager
Battle Creek Manor
01.2014 - 12.2016
Human Resources Manager/Office Manager
Brookdale Senior Living
04.2008 - 06.2013
Bachelor's - Business Administration
Davenport University
Associates - Business Management
Davenport College
H. S. Diploma - Business Administration
Addison Central High School
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