Jan Jasper
Glendale,AZ
Summary
Upbeat friendly, Medical office administrative assistant/ Coordinator. Experience with busy multiple physician offices. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
19
19
years of professional experience
Work History
Anatomic Pathology Specialist
Phoenix Children's Hospital
06.2023 - 02.2025
- Reviews, edits and formats pathology reports.
- Managed filing system entered data and completed other clerical tasks.
- Provides a variety of administrative support functions for the department which includes customer service, organizing, and maintaining files, microscopic slide filing. arranging for mail collection and distribution.
- Handled send out of materials such as microscopic slide, blocks and frozen tissue.
- Obtain and prepared materials such as blocks, slides and reports as needed or requested for preparation or consultation and referral.
- Managed incoming calls, emails and faxes from different departments and facilities.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time.
Administrative Support Specialist
Acclivityhealthcare
03.2023 - 06.2023
- Reviews, edits and formats pathology reports.
- Managed filing system, entered data and completed other clerical tasks.
- Provides a variety of administrative support functions for the department which includes: customer service, organizing, and maintaining files; microscopic slide filing; arranging for mail collection and distribution.
- Obtain materials such as blocks, slides and reports as needed or requested for preparation or consultation and referral.
Front Office Coordinator
South West Kidney Institute
12.2021 - 12.2022
- Moved from front office coordinator to lead in 6 months.
- Sorted, opened and routed incoming correspondence and deliveries.
- Screened and transferred incoming calls, obtained messages and transmitted information and documents to internal personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Created a more efficient check in check out process.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Front Office Coordinator
Arizona Pain Relief
03.2020 - 12.2021
- Made patient's feel welcomed upon arrival.
- Explained office procedures to new patients.
- Updated patients chart by inputting ICD 10 and CPT.
- Verified insurance eligibility and benefits. Collected any Co-pays or Deductibles.
- Updated physical records and moved files to a digital EMR system, for a more accurate and compliant documentation.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Sr. Admission Specialist
Eisenhower Medical Center
12.2005 - 05.2019
- Over fourteen years of employment worked in Emergency room, Main Hospital, Pre registration and Primary care office.
- Verified insurance both online and on the phone.
- Explained insurance benefits and break downs to patient.
- Complete reports and assist department supervisors as needed.
- Assisted patients with admissions packet and served as point of contact throughout admissions process.
- Trained new employees.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Medical Terminology - Medical
Mt San Antonio Community College
Walnut CreekPrerequisite Program Nursing - Medical
Rio Hondo Community College,
Whittier, CASkills
- More than twenty years of accomplished experience in Hospital admissions, registration processes and Medical office administrative assistant/ Coordinator
- Proficient in medical terminology
- Expert knowledge of many EMR systems Such as Copath, Smart Chart, EPIC, eClinicalWorks, Athena net
- Proficient with Microsoft Office 350 and Windows office suite
- Critical Thinking
- Multitasking and Prioritization
- Administrative Duties
- Mail Sorting
- Maintaining HIPPA regulations
- Flexibility to switch shifts and cover other departments as needed
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Anatomic Pathology Specialist
Phoenix Children's Hospital
06.2023 - 02.2025
Administrative Support Specialist
Acclivityhealthcare
03.2023 - 06.2023
Front Office Coordinator
South West Kidney Institute
12.2021 - 12.2022
Front Office Coordinator
Arizona Pain Relief
03.2020 - 12.2021
Sr. Admission Specialist
Eisenhower Medical Center
12.2005 - 05.2019
Medical Terminology - Medical
Mt San Antonio Community College
Prerequisite Program Nursing - Medical
Rio Hondo Community College,
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